Deep Enrich
Leslie Soh
59 followers
Singapore
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About me
Information Technology
Education
Republic Polytechnic
2011 - 2014Information Technology
Experience
Marlink Ltd
May 2017 - now- Customer service Representative- Identify and assess customers' needs to achieve satisfaction- Follow communication procedures, guidelines and policies- Resolve customer complaints via phone, email- Suggest solutions when a product malfunctions
Technical Support Specialist
Nov 2019 - nowCustomer Service Representative
May 2017 - Nov 2019
Licenses & Certifications
- View certificate
Microsoft Copilot: The Art of Prompt Writing
LinkedInAug 2025
- View certificate
Communicating Across Cultures
LinkedInJul 2024 - View certificate
De-Escalating Conversations for Customer Service
LinkedInJul 2024 - View certificate
Phone-Based Customer Service
LinkedInJul 2024 - View certificate
Delivering Bad News to a Customer
LinkedInJul 2024 - View certificate
Listening to Customers
LinkedInJul 2024 - View certificate
Writing Customer Service Emails
LinkedInJul 2024 - View certificate
Cross-Cultural Communication Nano Tips with Jessica Chen
LinkedInJul 2024
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