Cristina Honciuc

Experience

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  Suzicom2001

  Jul 2008 - Sept 2009

  Real Estate Sales Agent

  Main activities and responsibilities:- Office work: signing contracts, create databases, research real estate market in Bucharest- Field work: present to clients buildings that were to be leased or saled.

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  Across Voice Communication

  Oct 2009 - May 2011

  Account Operator

  Direct marketing and market research of different products in ItalyMain activities and responsibilities:-Telephone surveys in Italian, having a target to achieve. The surveys contained questions about resting.-Telephone sales of cosmetics and hygiene surveys facial dedicated to both women and men

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  CeiMaiFrumosiAni

  Feb 2012 - Sept 2013

  Sales Manager

  Main activities and responsibilities:-Approach new clients -Signing contracts and managing more than 170 clients-Recruitment, tracking and managing of 2 sales agents and 5 photographers for my projects-Create databases-Research marketing Bucharest and other cities-Delegate in almost 15 cities to represent the graduation products and the services-Promoting the graduation products and the services-Organise photo shootings for pupils for the products that they achieved-Team Management Show less

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  GENPACT

  Sept 2013 - Sept 2016

  General responsbilities:- Resolve or refer to client related issues, both financial and non-financial, that may delay invoice payment in Oracle and SAP- Respond to client's requests from legal, internal/external audit or business units, assisting with management response and resolution for in scope areas of responsibility- Handle calls, email and tickets to provide required assistance to customer employees for accounting business expenses- Resolve caller issue on the phone or raise a ticket in Service Center- Document a thorough description of the issue into problem logging tool- Assign problem severity level- Check the status of expense justification (receipts) and solve issues related to expense justification- Reviewing employees expenses account (PT&E) and checking T&E invoices (cash and Amex payments) in the ERP system- Checking employees details in the corresponding systems (GCE, PT&E, Oracle, SAP)- Assigning the cases to the department/support teams in charge with solving the different issues that may appear- Updating the daily trackers and reports as per activities in scope- Assisting employees with the reconciliation of their expenses account- Offering support to employees with the reconciliation of the balance on their corporate card account- Expense reporting activities (Cognos ad-hoc reporting)- Transferring T&E knowledge to new joiners- Joining regular conference calls with the client and Genpact India Team- Updating the working procedures periodically- Training other team members regarding the daily tasks whenever necessary Show less

  • Procurement Analyst

    Jan 2016 - Sept 2016

  • HR Catalyst

    Jul 2014 - Sept 2016

  • Process Trainer

    Jan 2015 - Jan 2016

  • Travel and Expense Process Associate

    Sept 2013 - Jan 2016
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  Honeywell Sensing and Productivity Solutions

  Oct 2016 - Apr 2018

  Service and Customer Care Specialist

  - Handling EMEA customers' requests regarding the returned products via e-mail, online portal, via SAP systems and Sales Force.- Handling clients questions/ complaints via e-mail/ phone, so that all RMA requests to be verified and solved regarding the quality/ invoicing/ logistic, having the purpose to ensure retention and satisfaction of our services.- SOPs documentation/ update- Maintaining the KPI and SLA- Taking care of the cooperation/ escalation with a third party, in order to facilitate the repairs and logistic- Good collaboration with other departments: Financial Department, Order Management, EMEA Logistic Department and EMEA Operational Repair Department- Using operational tools: SAP, Sales Force, CRM, Microsoft Office tools Show less

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  Dell Technologies

  Sept 2022 - Aug 2024

  - Achieve objectives by acting as a liaison between Dell Technologies and its customers providing Dell's range of solutions using outbound calling, consultative techniques to create results for Dell Technologies and Dell Technologies partners and customers.- Maintain good business relationships with customers to conduct needs analysis, relay product information and provide technical specifications, quotations and tenders.- Answer inbound emails and phone calls from internal and external customers.- Work closely with outside sales representatives and distributors/partners to acquire new opportunities.- Effectively prioritize multiple demands while ensuring customer/partner needs are met and make decision-based on an appropriate amount of information/data analysis.- Using operational tools like SalesForce, GII program, SPL, Premier Dell, Microsoft Office tools. Show less

  • Senior Inside Sales Representative

    Apr 2022 - Aug 2024

  • Inside Sales Representative

    Apr 2018 - Aug 2024

  • Team Leader Well at Dell community

    Sept 2022 - Jul 2024
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  Yawo Services SRL

  Jul 2024 - now

  Inside Sales Specialist

  • Generate and qualify leads via phone, email, and digital platforms• Present Yawo’s transport solutions tailored to client needs• Maintain accurate records in CRM systems and track sales metrics• Collaborate with operations and field sales teams to ensure seamless service delivery• Achieve monthly sales targets and contribute to team goals• Provide post-sale support and ensure client satisfaction