Deborah Devapriam

Experience

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  Khoday Contact Center

  Jan 2004 - Jan 2004

  Tech Support Specialist
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  Tiscali

  Jan 2004 - Jan 2004

  Tech Support Specialist
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  Citi

  Jan 2005 - Jan 2007

  Junior Processing Officer
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  Aviva

  Apr 2007 - Nov 2007

  IT Security Engineer

  Access and Security, system administrator for AVIVA-Norwich Union.Problem management skillsWorked in accordance with the Service desk in resolving issues, logging calls and raising tasks to be dealt with and dealing with more than 1000 employees over the whole of AVIVA - Uk, Singapore and India.Setting up users on various access and rights based on their position in the company.Restricting access to various shared folders, groups, databases, printers, application, domains, software, creating and deleting user accounts, setting up of mail access, helping in data migration etc. Responsible for the minutes of all meetings conducted and actively involved in various discussions for the welfare of the business process. Communicating the minutes to the various managers involved in the meeting.Was responsible for the collation of reports for the incentive plan based on performance of the various individuals of three teams. Raising tasks to be worked on.Worked on Lotus notes, Novell Domain, VIA and SPIRE portals (citrix portals), NT and 2003 servers, Active Directory, Assyst, Excel, Word and Mainframe. Show less

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  PC Control Systems Ltd

  Jun 2009 - Mar 2011

  Technical Engineer

  PC control Systems is a company which deals with software applications to sell mobile phones for companies like Tesco, Asda, gomobile etc.System admin and problem management, experience setting up users on access(over 500 users) and creating profiles and monitoring access levels working on NT and 2003 Servers.I was effectively involved in server, networking, hardware and software support.Involved in server updates, upgrades, backup, patching, monitoring activities, detecting connection issues, dealing with virtual servers and ports etc.Worked on routing concepts and configuration, ISP issues, troubleshooting network issues, Email issues(Microsoft OE). Worked in Microsoft applications(Excel, word, power point etc), Mysql work bench.Dealt with printer installation and trouble shooting. Chip and pin, till and scanner issues.Also dealt with software updates, testing, tackling software issues, stock monitoring, audits, access levels and security.Remote access, virtual access, compiling reports, task management and meeting SLA's.Incident, problem, change and risk management skills. Show less

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  Computacenter

  Apr 2011 - Jan 2019

  IT Specialist

  • Nominated for best performance at Computacenter / Celtic manor• Experience working in incident management, queue management, problem management, printer support, active directory, office applications, windows desktop and server operating systems and client management software.• Completed a course on team leading at the MK College as part of TL training at Computacenter.• Experience in customer service and customer handling, Multi-tasking, liaising with clients.• Preparing documentation for IT related processes within the company.• Support Technical analyst and provide various technical information.• Maintain SharePoint and document repository for archived documents.• Website administration and regular updating. Show less

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  Advanced

  Jan 2019 - Aug 2019

  Customer Sales and Technical Support Executive

  • I am actively involved in project management organizing upgrades, liasing with various law firms to complete updates on the servers and carrying out the updates successfully and smoothly.• I am involved in supporting the speech dictation system and providing regular software installation, set up and training to new users.• I am involved in customer sales and processing requests by liaising with the different sales teams.• I am involved in continuous service and software enhancement projects. Show less

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  Marsh & McLennan Companies

  Sept 2019 - Jan 2023

  Global Access Management Analyst
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  Santander UK

  Nov 2022 - now

  Technical Services Manager