Cyril Amoke

Experience

• 

  Chimak Ventures

  Jan 2008 - Feb 2010

  Customer Service Specialist

  •Achieved high customer satisfaction rate by adeptly addressing and resolving issues, showcasing expertise and friendly service.•Promptly handled customer inquiries, questions, and concerns, consistently exceeding service expectations and performance benchmarks.

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  Federal Ministry of Interior

  Feb 2010 - Jul 2024

  Administrative Assistant

  •Successfully enhanced office automation by streamlining staff correspondence, record tracking, and data communications.•Significantly increased efficiency and productivity by implementing a new document management system.•Effectively managed senior staff's calendars, reports, and meeting notes, ensuring timely preparation and prioritization. Provided reliable secretarial and office management support while fostering a cooperative working environment with colleagues.

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  Prokip

  Nov 2022 - Jul 2024

  Business Relationship Manager

  •Successfully conducted comprehensive relationship reviews for clients, leading to the development of tailored solutions for their unique needs.•Strengthened long-term client relationships by effectively employing dynamic interpersonal skills, leading to increased customer satisfaction and retention.•Streamlined the entire sales process for a SaaS B2B product, from demonstration to closing the deal, onboarding, and beyond, resulting in improved conversions and customer experience.

• 

  Techtink Solutions Limited

  Sept 2023 - Oct 2024

  Project Manager

  - Facilitate daily stand-up meetings as Scrum Master for effective communication- Monitor and track task progress using Trello and Gantt charts to ensure timely completion- Produce comprehensive weekly project status reports for stakeholders' review- Manage and maintain the Trello board for optimal organization and team collaboration- Coordinate project team members, maintain documentation, and implement strategies to enhance efficiency by 30%

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  Social hall

  Oct 2024 - now

  Client Relationship Manager/Executive Assistant

  Client relationship management, email management, calendar management