Cherise Ramsey

Experience

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  Swift Dry Cleaning and Laundry Solutions

  Jul 2009 - Mar 2010

  Cashier Customer Service

  Began weekend job in school, later weekdays across branches. Duties: machinery operation, customer assistance, guidance, transactions management, occasional banking tasks.

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  Elstree Studios

  Dec 2009 - Dec 2012

  Event Staff

  Varied job titles, worked unsociable hours on functions. Covered kitchen shortages, managed barista alone, served hot beverages, meals, managed tills, and bartended. Interacted with TV/film industry personnel during events.

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  Smyths Toys Superstores

  Mar 2010 - Sept 2010

  Customer Service Advisor

  Employed nearly a year, primarily at customer service desk and tills. Versatile in software and departmental coverage. Managed website, customer interactions, refunds, cash handling, and shop floor maintenance. Made redundant, store closed and opened as Morrisons. See above.

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  Morrisons

  Dec 2011 - Oct 2012

  Customer Service/Kiosk Cashier

  Handled customer complaints/queries positively in the customer service and kiosk team. Managed refunds, stock takes, and telephone orders. Supported cashiers, meeting performance targets. Earned level 2 diplomas in retail skills and health and safety.

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  JAM Media Response

  Oct 2012 - Feb 2016

  Senior Dispatcher Team Leader/Mentor

  Within the inbound call center, I engaged in:• Communicating with diverse companies via telephone for various needs.• Handling callouts, messages, orders, software faults, job inquiries, and assisting sick, injured, arrested, and vulnerable individuals.• Facilitating client interactions, selling goods, and ensuring exemplary customer service for 10-hour shifts.• Meeting targets set by different companies and leading a team of 8.• Monitoring calls, ensuring adherence to service level agreements, and conducting daily progress meetings.• Documenting and updating client actions, proactively improving service levels to reduce complaints.• Organising office functions and representing at local business award ceremonies. Show less

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  Mydeposits

  Feb 2016 - Mar 2017

  Customer Service Representative

  Handle consumer inquiries through various channels, meeting performance indicators and Scheme Rules. Process membership, deposit protection, and un-protection applications via phone and mail. Manage payments for members and tenants within company KPIs. Handle Agent Member Renewals, Compliance, and Credit Control tasks. Investigate misapplied payments and billing issues effectively.

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  Hamilton Fraser (HFIS)

  Mar 2017 - May 2021

  Greatest achievements include: • Launching a digital webinar series exceeding 2k registrations.• Managing LandlordZone UKs largest landlords website, partnerships, pitches and strategic marketing, socials, reports, revenue.• Launch HF Academy umbrella, for Landlord and Letting Agent CPD accredited events.• Launched and owned a letting agent academy programme hosting a series of workshops and training events nationwide.• Management and delivery of the annual Aesthetic Business Conference.• Contribution to the success and journey of 1 award finalist position of Professional Innovative of the Year, and winning, Best Clinic Support Partner at the Aesthetic Awards 2018.• Successfully managing over 130 expos annually, single handedly, end-to-end, optimising returns and ensuring the success of each activity. Demonstrating autonomy in workload management, supporting broader business objectives effectively. Collaborating with the marketing team, maximised digital events and activities, integrating them seamlessly into the overall strategy. Adept budget management and negotiation skills resulted in cost-effective event execution. Coordinating external suppliers, logistics, and travel arrangements efficiently, ensuring smooth operations. Analysing new event opportunities and identifying strategic partnerships that have contributed to business growth. Comprehensive event reports and knowledge sharing efforts drove continuous improvement across the organisation. Show less Greatest achievements:• Winning the Best Shell Scheme Stand Design award, showcasing creativity and excellence in event design.• Successfully coordinating the Aesthetics Business Conference, demonstrating ability to manage large-scale events effectively.• Developing, producing, and delivering event projects from proposal to execution, indicating capability to lead and execute projects from start to finish.• Managing all aesthetic and property events within budget and exceeding expectations, highlighting effectiveness in event management and delivery.• Building strong relationships with suppliers and clients, ensuring smooth operations and successful outcomes for events.• Providing leadership, motivation, direction, and support to my team, fostering a positive and productive work environment.• Contributing to the design and implementation of targeted marketing campaigns, showcasing strategic thinking and marketing skills.• Conducting market research and competitor analysis, demonstrating proactive approach to staying informed about industry trends and developments.• Assisting in lead generation and external PR communications, contributing to the growth and visibility of the company.• Managing prospect data lists, designing promotional materials, producing customer e-newsletters, and staying updated on online selling and data protection legislation, showcasing your multifaceted skills in marketing and communication. Show less

  • Events and Marketing Coordinator

    Dec 2018 - May 2021

  • Marketing Assistant

    Mar 2017 - May 2021
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  SAS Production

  Jun 2019 - now

  Event Manager

  I took my passion and skills for events and graphic design and started freelancing and volunteering in my own time. Since working with SAS Productions, I have consulted on multiple event projects, pitches, and when needed supported these events by hostessing or providing onsite event management support. So far I have worked on a range of events such as corporate parties, one being The Howard De Walden Estate Christmas Lights Party, film shoots, and global summits such as One Young World.

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  Croner-i

  May 2021 - now

  • Associate Director of Events

    Dec 2023 - now

  • Head of Events

    Apr 2022 - Dec 2023

  • Event Manager

    Oct 2021 - Apr 2022

  • Digital Events Executive

    May 2021 - Oct 2021