Marcy Smith

Experience

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  Superior Protection Systems, Inc.

  Mar 1999 - Mar 2002

  Operations Coordinator

  *Coordinated daily scheduling and time management, enhancing service delivery speed by 25% and ensuring compliance with established service standards.*Streamlined record management for private documents, reducing retrieval time by 30% and improving efficiency.*Managed an inventory of equipment for over 200 items, ensuring 100% availability for installation and service

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  Precision Collision

  Jan 2000 - now

  Office Manager

  *Oversee all accounting functions, managing accounts payable and receivable while ensuring 100% compliance in sales tax filings.*Streamlined insurance claim processing, reducing average resolution time from 10 days to 8 days for enhanced customer satisfaction.

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  CenturyLink

  Dec 2005 - Oct 2007

  Security Representative

  *Processed and dispatched all incoming alarms promptly, achieving a 98% compliance rate with established protocols.*Resolved customer inquiries regarding alarm systems, resulting in a 95% satisfaction rate.*Activated 150+ new accounts by programming alarm panels and integrating setups in automation software.*Managed billing activations and disconnects, including disabling alarm panel communications, and enhancing customer satisfaction scores by 15% through efficient service.

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  Digital Security and Communications, LLC

  Sept 2011 - Jul 2013

  Operations Coordinator

  *Coordinated daily service appointments and installations, ensuring 100% compliance with industry standards and regulations.*Managed billing operations for service tickets and installation balances, ensuring 100% compliance with company revenue targets.*Executed upload and download operations for alarm control panels, reducing installation time by 30%.*Delivered tech support to customers, resolving 95% of inquiries on the first contact.

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  ASG Security

  Oct 2013 - Oct 2014

  Operations Project Coordinator

  *Streamlined service scheduling processes, resulting in a 20% increase in on- time appointments and improved customer feedback scores.*Managed inventory across the warehouse and 6 trucks, reducing discrepancies by 20% through systematic tracking.*Coordinated with sales representatives and technicians, increasing customer satisfaction scores by 30% during installation processes.*Assisted technicians and customers in troubleshooting, leading to a 20% decrease in resolution time.

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  Homeland Safety Systems, Inc.

  Oct 2014 - May 2016

  Director of Northeast Operations

  *Oversaw branch operations, maintaining a 98% facility compliance rate and managing inventory for 20,000+ items.*Collaborated with service technicians and installers, enhancing service efficiency by 30% through streamlined communication.*Delivered expert technical support, reducing the average resolution time by 30%, and enhancing customer experience.

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  United Automation, LLC

  May 2016 - Oct 2020

  Operations Manager

  *Implemented streamlined workflows, resulting in a 30% reduction in project turnaround time and improved operational efficiency.*Coordinated over 100 service activities, ensuring 98% client satisfaction through timely installations and responsive support.*Maintained compliance with Louisiana State Fire Marshal regulations, achieving a 100% pass rate during inspections for all projects.*Managed a team of 10 service technicians and administrative staff, achieving a 95% compliance rate with regulations and company standards. Show less

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  Marcy's Maltis

  Aug 2019 - now

  Owner

  *Manage kennel operations, enhancing animal care and increasing puppy survival rate by 20% through precise health monitoring.*Developed and maintain a personal website, resulting in a 70% increase in direct sales.*Enhanced kennel safety and efficiency by embedding automated lights, climate alarms, and remote temperature controls, cutting down manual labor by 40%.

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  Petsense by Tractor Supply

  Mar 2025 - now

  Assistant Manager

  I'm combining my love of animals with my management experience.