Evan Staley

Experience

• 

  Target

  Jun 2006 - Aug 2008

  Sales Floor
• 

  Best Buy

  Jun 2009 - Mar 2010

  Computer Sales Associate
• 

  Geek Squad

  Mar 2010 - Jun 2020

  • Diagnosed operating system issues, performed upgrades, and installed updates• ISO tested, installed and maintained customers’ computer systems and network• Rebuilt entire computer systems and setup virtual machine such as VMware, Parallels, and Hyper-V• Assisted customers with antivirus program installations and virus removals• Performed OS recovery and data migration from windows 7 and 8 over to windows 10• Restored, configured, updated and replaced internal components for mobile devices such as, smartphones, tablets, etc. Show less

  • Geek Squad - Advanced Repair Agent

    Mar 2012 - Jun 2020

  • Geek Squad - Operations Agent

    Apr 2011 - Mar 2012

  • Geek Squad - Counter Intelligence Agent

    Mar 2010 - Apr 2011
• 

  Amazon Web Services

  Jan 2014 - Mar 2014

  Data Center Technician

  • Troubleshot, repaired host equipment• ISO test hardware• Cleaned and replaced optic links• Maintained and replaced Ethernet switches and TORs• Putty console to program using Linux• Handled with certain rack hardware types such as Foxconn, Quanta, HP, Dell, Habanero, Synnex, and Tankers

• 

  Convergys

  Aug 2014 - Jan 2016

  • Guided customers through step-by-step process for troubleshooting their Mac computer and iOS Devices• Submitted peer feedback to tier one advisors and assisted office staff with computer application questions• Provided technical assistance to customers on inbound telephone tech support calls• Used remote access when needed to perform troubleshooting procedures • Troubleshot Mac computers and IOS Devices• Prepare shipping• Setup appointments

  • Senior Technical Consultant

    Aug 2015 - Jan 2016

  • Tech Support

    Aug 2014 - Aug 2015
• 

  Web.com

  Jan 2016 - Sept 2017

  Tech Support / Customer Service

  • Configured DNS records such as CNAME, A, TXT, MX, NS, PTR, SRV records• Troubleshot hosting services emails and configured their email services to MS Outlook• Helped customers with billing and marketing products• Utilized FTP management to transfer client files over to server for their hosting services• Managed the hosting control panel in order to connect the domain to the host and also to the mail exchange

• 

  Availity

  Sept 2017 - Mar 2020

  Tech Support - Customer Service Representative

  • Managed associated provider system registration and financial documentation• Evaluated operational efficiencies and troubleshot provider problems• Applied knowledge of clinical office operations of health care providers and/or health care payers including professional and support staff• Utilized Ticketing tools such as Jira, Remedy and Salesforce

• 

  Dialpad

  Mar 2021 - now

  Technical Support Specialist