Amanda Kawle

Experience

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  Elsberry Construction

  Feb 2013 - Sept 2019

  Assistant Office Manager

  Organized and filed receipts and paperworkInput expenses into spreadsheets for easy accessabilityWrote up and kept track of outgoing bills

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  American Packaging Corporation

  Apr 2015 - Jan 2016

  Slitter Operator

  Operated dr. winder machinery, palletized products, and cut coresInspected materials for defects and bad printRan an electric pallet jackParticipated in the STOP safety program

• 

  CIRSI

  Feb 2018 - Sept 2019

  Caseworker

  Provided support to people with intellectual disabilitiesProvided payee services and banking assistanceDaily record keeping and filingCertified Medication MangerMandt Certified

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  Metroplex Management Group

  Sept 2019 - Feb 2020

  Corporate Trainer

  Provided quality customer service and solved all customer issuesTrained employees in product knowledge and complianceControlled and corrected inventoryNetworked with other companies to provide the best customer experienceManaged a small teamConducted second round interviews

• 

  Sam's Club

  Feb 2020 - Feb 2021

  Member Services Associate

  Responsible for company credit card promotionsHandle customer grievances in an effective mannerEffectively sold higher number of memberships resulting in higher inflow of customerssupport other departments whenever needed

• 

  Navient

  Aug 2020 - Jul 2022

  Customer Service Representative

  • Assisted in the training and coaching of new team members• Scheduled appeal hearings for multiple judges weekly, and ensured all issues were valid for appeal• Identified and processed valid appeal requests• Reduced supervisor escalations by walking agents through deescalating claimants in high stress scenarios• Provided accurate information about complex situations to claimants in an easy to understand manner

• 

  Delta Electronics

  Jul 2022 - now

  Customer Service and Logistics Operations

  • Successfully designed and rebuilt database for maintaining orders while merging information from two separate entities to reduce labor and increase data metrics• Combined Access and Excel to produce multiple daily reports and visual data representations for use across multiple departments• Automated database to append daily SAP data pull and automatically generate new reports• Assist customers with status updates, order accuracy, and all other inquiries• Utilize SAP to check inventory and ensure orders enter the shipping process in a timely manner• Train new employees and ensure they find continued success in all aspects of the customer service role• Created clear and concise instructions to assist in the training of new employees Show less