Lora Pettigrew

Experience

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  Payless Cashways

  Sept 1994 - Nov 1995

  Admin
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  International Biomedical, Inc

  Mar 1998 - Sept 2005

  Sales and Marketing Support

  Functions/ResponsibilitiesProvided frontline technical support for seven product linesReceived, processed, coordinated and provided follow-up on customer orders, quotes, returns, shipments and correspondenceMaintained unfilled order reportsUpdated and maintained serial number tracking for medical equipment and daily sales reportsTrained new hires on customer service procedures, product knowledge, order processing, quotes, return processes, use of phone system and Mate2Manage software systemMaintained and set up voicemail system, including voicemail boxes, and technical supportMaintained office equipmentPerformed preparation for Annual Users conferenceProcessed applications and employment testing for applicantsMaintained and updated filing system for customer orders, shipping documents and invoicingAssisted Accounting department in multiple processesReviewed inventory by reconciliation from purchasing queue in M2MContacted vendors to update, confirm and check status of Purchase OrdersUpdated complaint database in Access and Sent to QA for customer/product resolutionUpdated serialized equipment for FDA trackingUpdated company Quality System manual & Process/Procedures ManualReviewed and updated device history records Show less

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  Texas Workforce Commission

  Sept 2005 - Jan 2006

  Customer Service Rep I

  Functions/ResponsibilitiesProcessed disaster unemployment claimsReviewed and interviewed claimants, and employers to gather facts pertaining to claims.Made determinations for processing initial and DUA additional claims, reopen, and claim certification regarding payment of benefits.Explained provisions of the Texas Unemployment Compensation Law to claimants and employers. Reviewed information online and performed system functions to provide timely and accurate payment of benefitsPerformed unemployment insurance and DUA claims intake and processingInterviewed individuals by telephone Sales and Marketing Support Show less

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  Ignite! Learning

  Jan 2006 - Oct 2008

  Supply Chain Administrator and Technical Support

  Functions/ResponsibilitiesCreated procedures for purchasing and technical supportInitiated and maintained vendor relations for logisticsNegotiated tariff and warehouse agreementsEstablished inventory management and control including safety stock, cycle counts, and reorder of inventoryDeveloped processes for order fulfillment, order tracking and documentation of serial numbers.Coordinated between Sales/Technology/Manufacturing teams for on time delivery to customerObtained NDA agreement with key vendors and business development partnersProvided technical supportCreated process for RMA and document control and trend analysis for failures. Show less

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  Data Projections, Inc.

  Oct 2008 - Sept 2017

  Project Coordinator/Office Manager

  Evaluate and manage staff performanceAssist with QA duties when necessaryRecruit and select office staffDesign and implement filing systemsInterface with external/internal clients and manufacturers/vendorsMake sure service techs have necessary paperwork, equipment , reported issue, and contact information for each service call/installationQuote client for any billable service calls or repair feesProcess any and all repairs and returns for the local officeSubmit travel requests, book hotel, car rental, airfare for local office travelProvide support for Regional Vice PresidentNegotiates equipment purchases with vendors/manufacturersProcess new hire paperworkProcess labor for hourly employeesInside sales supportAssist project manager Show less

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  TEKsystems

  Sept 2017 - Oct 2018

  Global Customer Field Action Project Manager

  - Coordinating with the customer to establish scope and schedule of the project.- Identify / validate parts requirements and obtain parts commitments and approvals.- Dispatch parts and or service to meet project schedules and budget.- Manage service partner bid / award and customer reimbursement processes.- Set and manage internal stakeholder and customer expectations to minimize escalations and maximize customer experience.- Document all phases of the project using established tools and processes to allow for accurate reporting of project status and costs. Show less

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  Dell Technologies

  Oct 2018 - Jul 2022

  Senior Analyst, Business Operations, Program/Project Manager

  - Coordinating with the customer to establish scope and schedule of the project.- Identify / validate parts requirements and obtain parts commitments and approvals.- Dispatch parts and or service to meet project schedules and budget.- Manage service partner bid / award and customer reimbursement processes.- Set and manage internal stakeholder and customer expectations to minimize escalations and maximize customer experience.- Document all phases of the project using established tools and processes to allow for accurate reporting of project status and costs.- Projects working with customers across Government, Education, Corporate and consumer levels including: AT&T, Palm Beach County Schools, Department of Labor, Russell Investment, Joyent, Amazon, Jones Day, Beckman Coulter in US and Canada- Summer Clinic team lead (Feb 2019)- Global auto-processing notifications for PFR solutions (July 2019) Show less

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  CMK Resources, Inc.

  Jul 2022 - Jul 2023

  Project Manager

  Use in-depth knowledge of traditional project management principles to drive successful completion of multiple concurrent projectsPlan and control various project activities to ensure on-time/on-budget delivery to agreed project deliverablesDevelop and maintain comprehensive project plans to validate deliverables, resource requirements, priorities, and milestonesMonitor project progress and deliver status reports, timelines, issues, risks and action items to stakeholders and team membersProactively track scope changes, facilitate the change order process, and effectively communicate changes and manage expectationsManage all aspects of projects, coordinating project resources and providing the requisite logistical support for project tasksSchedule and facilitate stakeholder meetings at multiple levels of an organization, providing leadership around project activitiesReport project specific revenue, forecasts, profit generation and expense controlMaintain core project management tools, including Project Plans, Workbooks, Change & Documentation.Manage internal/external program and lead internal initiatives Show less

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  Commvault

  Jul 2023 - now

  Project Manager

  Professional Services Project Manager