Ivan Pinto

Experience

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  FURLA (Flagship store) Madison Avenue

  Apr 2004 - Oct 2010

  General Store Manager/US Trainer

  -Hired as Sales Associate on July 2004. -Promoted to Assistant Store Manager in December 2004.-Promoted to Flagship General Store Manager in June 2005.-Maintained a constant average growth of 15% of sales over PL while managing Flagship Store.-Managed logistics of FURLA.COM while working as GM for the flagship location. Responsibilities included customer service inquiries, receiving/processing of orders and inventory control for the US website.-Trained SM’s & ASM’s for 15 Corporate Stores and 6 Outlets across the US. In addition, responsible for training Franchise owners for Latin America and Caribbean markets.-Held two training conferences per year for each season, travelling to each store per season to hold in-store training for SM’S/ASM’S and Sales teams.-Created the first Sales Associate Handbook, utilized Company-wide as a training tool to enhance selling and service skills.-Supported Director of Stores with Visual merchandising execution for NYC stores, with weekly visits and monthly floor changes. Show less

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  GODIVA Chocolatier

  Jun 2011 - Feb 2014

  General Store Manager

  -Hired, trained, motivated and coached a team of twenty-five members.-Responsible of onboarding and training of seasonal employees for Manhattan District. -Responsible for supporting nine stores with visual merchandising execution and training.-Valentine’s Day 2013 sales were +55% vs. 2012. The store achieved the highest Y-O-Y growth in the District, ranking 5th Company-wide.-Exceeded monthly sales plan by 5% for 2013. Store exceeded company ADS goal by +4.2% (Highest increase in District) and Company UPT goal by +1.4% Y-O-Y.-Provided consistently high levels of customer service. Average Secret Shopper score for 2013 is 97%, a 14% increase over LY. -Reduced shrinkage by 3% vs. the previous year.-Improved Y-O-Y employee retention by 20%. -Increased store profitability by monitoring operational costs, reducing expenses by 14%. Show less

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  COS

  Feb 2014 - now

  Department Manager

  -Developing, motivating and coaching a team of forty associates through People and HR tools to ensure success and consistency in results according to company expectations.-Achieved Department yearly target for 2015 and exceed sales plan over 3.5%.-Maximizing sales through joint operational efforts with Visual Department and store reports to secure successful selling of the different concepts.-Work alongside with SM current payroll budgets vs. sales plan and actual sales to make effective business decisions based on the current trend, store scheduling and activity planning. -Assist SM with Employee Relations in accordance to policies. -Assist recruitment store needs, utilizing candidate's database, phone screenings and practical interviews.-Training Manager for the store (Planning, development and execution) of new hire trainings.-Currently supporting Area Team as a training manager for new store openings; developing of training tools, configuring training curriculums according to company goals, leading classroom trainings in USA and Canada markets Show less