Patrick Higgins

Experience

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  Hotel Marlowe

  Jul 2003 - Jan 2005

  Maintenance Engineer

  Provided great customer service to external and internal guests.Installed and replaced lighting fixtures.Communicated with supervisor on assigned projects.

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  Onyx Hotel

  Jan 2005 - Sept 2006

  Maintenance Engineer

  to guest needs by providing care and service.Performed preventative maintenance on guest rooms.Repaired and maintained physical structure of hotel.

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  The Westin

  Sept 2006 - Mar 2008

  Maintenance Engineer

  Assisted guests with various requests in a personable and efficient manor.Performed maintenance duties including electrical repairs, basic plumbing, and painting.Tested and maintained pool and spa daily.

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  Hilton Los Angeles Airport

  Mar 2008 - Dec 2009

  Maintenance Engineer

  Responsible for the overall maintenance of the property consisting of 1234 guest rooms. Responsible for monthly emergency generator testing and fire pump testing.In charge of maintaining pool and four spas which consisted of general maintenance and chemical control.

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  Alexis Hotel

  Dec 2009 - Nov 2011

  Chief Engineer

  Plans, schedules, and directs work assignments in all maintenance functions of the property including managing a staff of four.Ensures compliance with all applicable ordinances, regulations and laws.Involved in the budgeting process and developing capital expenditure requests.Provides support and assistance to all departments to ensure guest satisfaction.

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  Lucky Brand Jeans

  Feb 2012 - Mar 2013

  Supervisor

  Develop and motivate Associates. Lead selling and service efforts as the MOD during scheduled shifts. Train and motivate associates to improve selling and customer service performance. Communicate individual and team performance feedback to management. Ensure associates consistently demonstrate client service standards. Assist SM/AM in conducting new associate on-boarding and sales training.Partner with SM/AM to execute action plans that optimize results and ensure effective execution of all operational activity. Ensure adherence to all company policy, procedures and guidelines in the absence of SM/AM. Assist in meeting payroll goals by ensuring appropriate floor coverage and maintaining a selling focus in absence of SM/AM. Ensure associates receive scheduled breaks and meal periods in absence of SM/AM. Perform opening and closing duties when needed.Perform merchandise flow duties for the sales floor and backroom as directed. Perform POS transactions on designated shifts and execute management functions in the absence of SM/AM.Promote and support an environment that is sharply focused on consistently delivering exceptional, positive, in-store customer service. Lead and model the company’s selling and customer service standards. Display expert product knowledge of product, company history, company policy and store/company strategies. Provide leadership or assistance with floor sets, window changes and other merchandising and visual expectations. Assist in resolving customer service matters in absence of SM/AM. Show less

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  Marriott International

  Apr 2013 - Jul 2014

  Chief Engineer

  Manage all engineering/maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

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  W Hotels

  Jul 2014 - Jul 2015

  Director Of Engineering
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  Fairmont Copley Plaza

  Jul 2015 - Apr 2016

  Assistant Director of Engineering
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  Residence Inn by Marriott

  Apr 2016 - Jul 2021

  Director of Engineering
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  Courtyard Boston Downtown

  Jul 2021 - Jan 2024

  Chief Engineer
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  The Charles Hotel

  Jan 2024 - Dec 2024

  Complex Director of Engineering
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  UG2

  Dec 2024 - now

  Chief Engineer