Lauren Rossi

Experience

• 

  Kumon North America, Inc.

  Aug 2004 - Jun 2006

  Math and Reading Tutor

  Tutored children, individually and in small groups, in kindergarten through eighth grade with the Kumon instructional method, designed to help students master the basics of math and reading. Focused on creating a supportive and effective learning environment, enabling students to succeed and build confidence in their abilities.

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  Subway

  May 2005 - Aug 2011

  Manager (Multiple Scottsdale Locations)

  Trained, mentored, and supervised new personnel as well as new management, ensuring that daily operations, including inventory and account management, ran smoothly Handled inventory and account receivables. Received two awards for exceptional customer service and proper procedure, by maintaining strict procedures, demonstrating my commitment to excellence in all aspects of the business.

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  Enterprise Rent-A-Car

  Aug 2011 - Jan 2016

  Assistant Branch Manager

  Managed daily operations across multiple locations, including high-traffic branches like Phoenix Sky Harbor Airport and high-end resorts like the Fairmont Princess and Westin Keirland. In this fast-paced environment, I oversaw staffing, account maintenance, inventory, customer service, and sales. I focused on maintaining high standards of operational efficiency and delivering exceptional service to all customers. My role required strong leadership and adaptability to manage the dynamic nature of the business, ensuring smooth operations even during peak periods. I thrived in fostering a positive, collaborative atmosphere among staff. Show less

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  PURE Group of Insurance Companies

  Jan 2016 - Aug 2022

  Delivered exceptional service throughout the claims process in a high-net-worth environment, handling both first- and third-party auto claims with disputed liability. I performed coverage investigations, managed reserving and subrogation efforts, and presented claims in arbitration. Additionally, I trained new team members and contributed to pilot projects designed to improve operational efficiency.-Performed training sessions with both Member Advocates and Claims Representatives.-Member of the Scottsdale Cultural Location Leadership Development Sub Committee.-Partnered on two different pilot projects focused on subrogation efficiencies. Show less

  • Claims Representative

    Sept 2018 - Aug 2022

  • Member Advocate

    Jan 2016 - Sept 2018
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  Professional Beauty Association

  Sept 2022 - now

  As Membership Administrator, I deliver exceptional service and build strong relationships with members by managing the database and ensuring accurate member data. I drive member growth and engagement by serving as the go-to resource for inquiries and guiding members through our mission and services. I collaborate across teams on various projects related to membership, education, and marketing, while actively supporting and promoting industry events.I seize every opportunity to promote PBA, our leadership, team, and members, as I’m truly passionate about supporting both the industry and the people I serve. Show less

  • Membership Administrator

    Mar 2024 - now

  • Membership Coordinator

    Sept 2022 - Mar 2024