Anthony Capuano

Experience

• 

  UnitedHealth Group

  Jun 2015 - Aug 2020

  • Implement, create, manage new operational standards for safety & logistic purposes at multiple locations across the west coast.• Assisted with managing teams of up to 50 in a fast-paced & dynamic environment to learn newoperational standards.• Developed/implemented operational processes, policies, procedures increasing efficiency and service.• Teach, train, and develop new team members and motivate new learning tactics to drive performance.• Assign and delegate tasks to trainees; reviewed timely delivery, set up, and closing operations.• Filed, organized, and archived training materials to support future training sessions.• Liaised with trainers and participants to provide logistical and technical support for all phases of learning.• Updated/set up instructions and uploaded course materials in webinar & learning management software.• Developed assessment surveys, feedback, and monitoring systems to drive analysis for training programs.• Coordinated day-to-day administration and logistics of face-to-face and online training courses.• Employee evaluations in multiple job positions and monitored performance to ensure goals were met.• Supervised/coordinated activities of pharmacy team to ensure efficiency & effectiveness of operations. Show less • Conducted routine facility inspections, identifying areas of improvement & eliminating hazards forcontinued compliance with associated regulations.• Implemented standards for billing resulting in substantial reduction of accounts receivable delays.• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory, andlocal, state, and federal guidelines relating to• HIPAA, benefits administration, and general liability• Designed and introduced leadership development, coaching and team management model, resulting inpromotion of employees into increased levels of responsibility.• Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development andcontinuing education to employees.• Implemented procedures necessary for compounding, mixing, packaging, and labeling. Show less • Oversee inventory team for correct counts, order history, logistics, store/stock products after Verification• Receive purchase orders, enter data and orders into computer system, and print any required information.• Conduct physical inventories & cycle counts of medications for an 25,000 square foot Pharmacy.• Utilize Microsoft Office to create documents and spreadsheets (i.e., out of stock list, returns)• Verify orders against invoices and physical product counts and/or resolve discrepancies as necessary.• Verify inventory quantity, NDC, expiration, lot number.• Purchase products from manufacturers for inventory (i.e., identify vendors, amounts, submit POs)• Receive pharmacy order information electronically and fill dispensing units with correct amount.• Scan medication, patient information/paperwork, verify information and produce and scan label.• Return or recall pharmaceutical products that are no longer valid.• Maintain records of prescriptions filled patients, complete pharmacy log and update customer accounts. Show less

  • Assistant Operations Manager

    Mar 2018 - Aug 2020

  • Lead Pharmacy Technician

    Feb 2017 - Apr 2018

  • Pharmacy inventory Lead

    Sept 2016 - Mar 2017

  • Pharmaceutical clerk

    Jun 2015 - Sept 2016
• 

  Callaway Vineyard & Winery

  Aug 2020 - Sept 2022

  As the Tasting Room & Wine Club Manager, I played a critical role in creating a positive experience for winery visitors, driving wine club membership growth, and maximizing revenue for the winery. This role required a combination of hospitality, sales, marketing, operations, and management skills, as well as a deep understanding of the winery's products and customer base.• Directed and supervised all tasting room employees.• Directed and conducted the hiring process for tasting room and wine club candidates.• Trained and monitored all tasting room staff, maintained proper staffing, and set weekly schedules.• Assigned daily operational and merchandising tasks and motivated tasting room staff to meet sales goals.• Ensured each associate actively engages all guests within a timely, professional, and courteous manner.• Developed and implemented strategies to increase sales and profitability.• Managed daily opening and closing register procedures.• Lead team through change, by overcoming objections and removing selling obstacles.• Developed and executed on-site wine club tasting experiences and events.• Resolved guest problems/complaints as needed.• Confronted and dealt openly and honestly any performance deficiencies.• Recognized, celebrated, and built on team successes. Show less As an Assistant Tasting Room Manager, I played a crucial role in creating a positive and profitable tasting room experience for winery visitors. I supported the Tasting Room Manager in various operational aspects and contribute to the winery's overall success by enhancing the guest experience and driving sales.Customer Service: Ensure exceptional service for winery visitors, offering tastings and assisting with wine selections.Staff Supervision: Assist in managing and training tasting room staff, and schedule shifts.Wine Knowledge: Possess in-depth knowledge of the winery's products and production processes.Sales and Upselling: Promote wine sales, memberships, and merchandise while using upselling techniques.- Inventory Management: Maintain wine inventory, stock levels, and place orders as needed.- Wine Tasting Events: Plan and execute tastings, tours, and special events.- Compliance: Ensure adherence to alcohol-related laws and regulations.- Customer Feedback: Gather and document visitor feedback to improve the guest experience.- Administrative Tasks: Handle record-keeping, sales reports, and cash management.- Cleanliness and Presentation: Maintain a clean and inviting tasting room.- Team Collaboration: Work with other winery departments to ensure brand consistency.- Training: Train and develop tasting room staff.- Safety and Security: Implement safety and security protocols. Show less

  • Tasting Room & Wine Club Manager

    Aug 2020 - Sept 2022

  • Assistant Tasting Room Manager

    Aug 2020 - Apr 2021
• 

  Trademark Venues

  Jul 2022 - now

  Regional General Manager

  Successfully managed and directed a team of 7 Managers and 8 locations across San Diego & RiversideCounty, achieving consistent performance improvement and exceeding customer experience.Oversaw venue, restaurants, and Bed & Breakfast locations, ensuring company policies, procedures, &materials are being used effectively.Assured client expectations are being exceeded and taking immediate action to remedy any issues.Performed venue, restaurant, and hotel inspections, ensuring Team Members follow company safety policies.Developed Managers, Assistant Managers, and employees.Managed cash handling procedures and directed sales and marketing opportunities.Interviewed, hired, evaluated, promoted, assessed, and coached the Management Team.Managed performance during operations including setup, food preparation, checkins, timeline, and closingensuring smooth execution, troubleshooting issues, and maintaining a high level of customer service.Monitored and evaluated day to day operations through post-close analysis and feedback, makingrecommendations for improvement.Managed all on-site vendors to follow guidelines and completion of all required documents.Partnered with leadership to drive operational efficiency and exceptional customer experiences. Show less