Vikram Pothireddy

Experience

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  CtrlS Datacenters

  May 2017 - Jan 2020

  Cloud Engineer

  Job Responsibilities:• Worked with banking and government clients as an infrastructure provider in private, public, and hybrid cloud environments using IaaS and PaaS service models.• Gained experience working at CtrlS Datacenter Pvt. Ltd., Asia's largest Tier-4 data center.• Managed end-to-end server operations, including deployment, configuration, maintenance, troubleshooting, post-build configurations, and security hardening.• Installed, configured, and troubleshot Windows Server (2003/2008/2012), Linux, CentOS, VMware vCenter, and ESXi (4.x/5.x/6.x).• Performed VM operations such as creating snapshots, upgrading VMware tools, patching ESXi hosts, and converting physical machines to virtual machines using VMware Converter.• Monitored and optimized VM performance, including Network, CPU, Memory, and Storage, and managed resource allocation using VMware vSphere Client.• Installed, configured, and upgraded vCenter Server Appliance, including Single Sign-On High Availability, and managed virtual storage, networks, and appliance servers.• Delivered infrastructure solutions, including deploying vCenter in Embedded, Windows, and appliance versions, while addressing client-specific VM configuration requirements.• Proficient in handling physical servers, resolving rack server issues, and installing operating systems and ESXi hypervisors.• Participated in 24x7 on-call rotations and coordinated with offshore teams for scheduled activities.• Troubleshot physical and virtual server issues, escalated complex cases to vendors, and ensured SLA compliance through effective problem management and communication.• Worked with Zabbix and Nagios monitoring tools. Also Categorized, prioritized, and classified issues based on severity level, incident type, and technology platform.Possess knowledge of ITIL processes, including incident management, change management, and process management. Show less

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  Cloud4C Services

  Feb 2020 - Dec 2023

  Senior Engineer - GCP

  • Designed cloud architecture solutions using GCP services to meet client-specific needs.• Developed and implemented data security protocols, ensuring compliant Google Cloud environments.• Managed and optimized data clusters and pipelines, streamlining data flow.• Implemented data compliance strategies, ensuring alignment with regulatory standards.• Collaborated with cloud consultants to select IaaS and PaaS services for project planning.• Applied best practices for corporate cloud strategy adoption and optimization.• Extensive experience with GCP Compute services, including VMs, disks, templates, and infrastructure components.• Expertise in cloud automation tools like GCP Cloud Shell, Terraform.• Managed cloud security components such as IAM, service accounts, and network security (firewall rules, subnets).• Built and secured Kubernetes clusters, deploying workloads and managing data versions.• Established multi-cloud connectivity with VPN tunnels.• Created data backup and recovery schedules with GCP services.• Participated in GCP migration projects, focusing on real-time workload migration.• Deployed, configured, and maintained compute resources on Google Cloud for optimal performance.• Hands-on expertise in app modernization, Cloud DNS, Cloud SQL, Cloud VPN, and containerization.• Skilled in documenting technical designs and clearly identifying platform components.• Assisted clients in identifying use cases for Google Cloud deployment, highlighting key differentiators.• Focused on optimizing costs through CUDs, rightsizing, and re-architecting.• Proficient in troubleshooting and optimizing Linux VMs.• I have hands-on experience designing and building scalable data pipelines on GCP, using tools like Dataflow, Pub/Sub, and Big Query to streamline data processing and drive insightful analysis. Show less

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  St. Clair College

  Aug 2024 - now

  Student IT Technician

  • Delivered frontline technical support for students, faculty, and staff, resolving hardware, software, printer, and network-related issues promptly.• Diagnosed and resolved basic computer problems, including Microsoft Office suite errors and printer malfunctions, enhancing user productivity.• Maintained IT infrastructure across campus, ensuring optimal performance of computer labs, printers, and networking equipment with minimal downtime.• Installed, updated, and monitored software applications, ensuring compliance with organizational security policies and licensing standards.• Managed user accounts, system permissions, and routine data backups in alignment with cybersecurity best practices.• Contributed to IT asset management by maintaining accurate inventory records and performing regular maintenance of equipment.• Collaborated with IT staff to implement and support technology-driven solutions that improved campus operations and enhanced user experience.• Delivered hands-on training and user support to students and staff, promoting effective use of IT resources and self-service troubleshooting skills. Show less