Luke Cleaver-Harris

Experience

• 

  Royal Conservatoire of Scotland

  Jul 2012 - Jul 2013

  Students' Union President
• 

  London Symphony Orchestra

  Oct 2013 - May 2014

  Front of House and Events Assistant
• 

  RIPA International

  May 2014 - Nov 2014

  International Client Coordinator
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  Capita Business Services

  Nov 2014 - Apr 2017

  As an International Programme Coordinator I organise and manage a wide range of training programmes; managing all logistics of the programme, project managing ad hoc projects, booking and sourcing speakers, producing programmes, managing budgets and supporting international delegates attending the programmes in the UK and overseas. As the main point-of-contact for all delegates on our training programmes, I am used to managing a large workload whilst consistently achieving customer satisfaction targets. Customers include senior civil servants, politicians and permanent secretaries. Show less

  • Junior Project Manager

    Jul 2016 - Apr 2017

  • Relationship Executive

    Mar 2016 - Jul 2016

  • International Programme Coordinator for RIPA International

    Nov 2014 - Mar 2016
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  Dods Group PLC

  Apr 2017 - Mar 2020

  International Project Manager

  I plan, organise and execute bespoke training programmes for visiting delegations from around the world. From 1/2 day workshops, to 3 week programmes and all types of training in between. TNA's to post-programme reporting; I manage all logistics, budgets and people associated with the training.

• 

  Crown Agents

  Mar 2020 - Aug 2024

  Senior Project and Operations Manager

  Led a team of global Programme Coordinators, managing 80-100 learning events per year. Responsible for relationships with accreditation bodies (BAC, BSI, APMG, ILM) to secure approvals and endorsements.Negotiated all supplier contracts and built global relationships to secure the best deals for venues, transport, and merchandise.Oversaw budgeting, forecasting, accruals, revenue reports, client debt, and profit and loss verification to ensure profitability. Planned and executed training events in new regions including Saudi Arabia, Rwanda, Barcelona, Munich, Istanbul.Worked with the Programme Lead on training event design, scheduling, delivery, and risk mitigation.Addressed client complaints and issues promptly, hosted private dining and networking events, and analysed feedback to improve delegate experience and programme quality. Show less

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  John Reid & Sons (Strucsteel) Limited - REIDsteel

  Oct 2024 - now

  Business Development Manager