Kasey Lazarus

Experience

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  Sweetbay Supermarket

  Sept 2009 - Aug 2012

  Sales Associate

  -Primarily worked cash register – Cross-trained in every job on the front end.-Assist customers in locating products, processing transactions, and product refunds.-Would often cover coworker breaks in the liquor store and the customer service desk.-Packed groceries, voluntarily filling in as service clerk; -Brought in shopping carts, put away go-backs, and cleaned down the bathrooms and break room. -Wipe down cash registers and shopping carts, sweep the front end, and tighten up end-caps and products displays in between assisting customers. Show less

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  Witches BBQ Den

  Mar 2015 - Aug 2016

  Shift Lead/Key Holder

  • Set up supplies and maintain inventory levels throughout shift.• Motivate, direct, and assist other employees in completion of shift tasks.• Resolve customer service issues and ensure customer satisfaction.

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  Pinellas County School Board

  Aug 2016 - May 2017

  Instructional Subsitute Teacher

  • Follow lesson plans, maintain classroom procedures, and ensure student safety.• Recognize and address behavioral issues with students and administration.• Monitor and uphold facilities to ensure the highest standards.

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  HSN

  Aug 2017 - Mar 2019

  Customer Service Hybrid

  • Field inbound Customer Service and HSN.com Support calls/emails with potential for extended periods of high volume.• Take sales calls and offer required upsells – making compelling offers, presenting appropriate alternatives when necessary, and asking for the sale.• Apply active listening skills, interject, and paraphrase appropriately to best understand the customer’s needs and wants while resolving challenging or complex problems.