Taruna Arora

Experience

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  Accenture

  Jul 2010 - Jan 2025

  In my role as an Application Support Lead at Canada Mortgage and Housing Corporation, I provided Tier 1 and Tier 2 support for Emili Loan integration application and cloud-based systems, ensuring seamless operations through the analysis, design, and testing of Azure Functions and Azure Logic Apps. I also managed and supported cloud environments to optimize performance and availability for the organization. Techno-Functional Support Analyst for Primavera P6, Primavera Contract Management, Project Cost Tracker, MTG Frameworks, BI Publisher and various Upstream Energy Applications.

  • Application Support Lead

    Jul 2017 - Jan 2025

  • Software Engineer

    Jul 2010 - Jul 2017
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  Accenture in India

  Jul 2010 - Jan 2010

  Trainee

  Project & Assignment Description - Green Field Training on Oracle Pl/SQL- Case study on Excel systems for purchase order systems using Forms and Reports.

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  Talisman Energy

  Nov 2010 - Jan 2012

  Associate Software Engineer

  · Techno functional application support for upstream application management and support and working on mapping of applications with upstream processes and its IT blueprint.· Experienced in deploying the applications in client production environment and understanding of technical and functional infrastructure of applications.· Supported WellView, Siteview, Primavera, SDP Geology, PetroLab, WellCAD, , QBIM/QBLM, FlexLMTools, Wellcore Reclamation etc. energy applications.· For Release Management, Coordinating with the application vendors on the new releases and responsible for all the upgrades and Liaising with vendor for the third level issues.· Responsible for Primavera P6 and PCM installation and configuration.· Analyzing client requirements and proposing solutions to develop the IT framework.. Tracking the issues raised in Accenture ITSM tool.. Involved in generating adhoc reports using SQL and stored procedures.. Interacting with users for troubleshooting application related issues.. Involved in analyzing change requests that are raised from UAT and Production environments. Exibir menos

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  Cenovus Energy

  Jan 2012 - Jan 2016

  Software Engineer

  Supported Primavera Implementation, maintenance, business process design and upgrades to the Primavera Project Management system. Oversaw Primavera P6 and PCM installation and configuration, maintenance of Oracle Database and development using Java API and web services.· Provided maintenance to the systems integration points by writing technical specifications documents, interfacing with the functional staff charged with programming integrations, views, system validations, regression testing and reports based on the technical and functional specifications.· Implemented, supported and managed Primavera Contract Management for large programs and projects.· Handled troubleshooting, working with Oracle support to supply patches and hot fixes for Primavera Contract Management (PCM).. Developing customized reports using BI Publisher. Creating users and setting up responsibilities. Finding workarounds and escalating issues to Oracle Support and work towards resolutions in timely manner. Exibir menos

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  Enbridge

  Jul 2017 - Mar 2019

  Application Support Analyst

  Provided system application support for EcoSys, Primavera P6 and various TIS applications. Analyzed and reviewedrequirements. Planned, constructed and executed test scripts for applications /upgrades.· Applied business and functional knowledge including testing standards, guidelines, and testing methodology meeting the team'soverall test objectives.· Planned and supported UAT testing with end users -Configure EcoSys EPC tool delivering new enhancement requests from theclient.· Created and presented weekly status reports to client and project leadership ensuring projects were on target and on schedule. Exibir menos

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  Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL)

  Jan 2019 - Jan 2025

  Cloud Operations Business Support Analyst

  . Supported cloud-based systems and services through cross-technology administration, resolving escalated tickets within SLAs with a 97% success rate and creating Incident Response related documentation for client including the RCA and resolution.. Optimized costs by analyzing resource usage and recommending adjustments, improving system efficiency by 30%.. • Implement automation scripts to streamline deployments and daily operations to integrate the ERP (Enterprise Resource Management) and CRM(Customer Relationship Management) system using the middleware APIs, which reduced administrative time by 12%.. Executed scripting, monitored automations and managed environment incidents to restore service.· Collaborated with DevOps and engineering teams to optimizing CI/CD workflows from legacy system to cloud which reducedaverage loan processing time from 8 days to 6 business days.· Performed root cause analysis and recommended solutions for recurring issues.· Worked as Technical support as 24*7 on call rotation basis.. Ensure compliance with security policies and best practices, including identity and access management (IAM).. Created and maintained technical documentation and runbooks for operational procedures. Exibir menos