Dhruv Taneja

Experience

• 

  Sycamore Growth Group, LLC

  Mar 2017 - Aug 2017

  Project Manager
• 

  The Ohio State University Fisher College of Business

  Apr 2017 - May 2020

  Student Ambassador
• 

  Rockwell Automation

  May 2018 - Aug 2018

  Machine Learning & Artificial Intelligence Intern
• 

  Amazon Web Services (AWS)

  Jun 2019 - Aug 2019

  Program Manager & AI Intern
• 

  Amazon Web Services (AWS)

  Aug 2020 - now

  - Strategic and Technical Customer Success Manager aligned to $200M+ Enterprise customer portfolio across multiple industries, managing internal and external executive relationships, and delivering on long-term programs. - Owning and scaling parallel multi-year transformational engagements focused on modernizing (or creating new) business models from ideation to production; delivering through concurrent frameworks and executive management.- Executing strategic mechanisms and c-suite-focused programs, partnering with additional AWS (and cross-Amazon) teams, as well as customer business and technical stakeholders.- Accelerating technical innovation by driving cloud maturity and cloud adoption of emerging technologies, including Generative AI and AI/ML implementations.- Producing internal and customer-facing strategic narratives that elevate long-term alignment between customer C-suite and AWS business and technical leaders.- Hiring, onboarding, mentoring and managing new CSMs globally, with impact to sister teams in North America, South America, Europe and Asia. Show less Technical Customer Success Manager aligned to $100M+ Enterprise customers, responsible for driving parallel initiatives that accelerate customer business outcomes through technical innovation.• Owning management of customer collaboration with AWS service team technical leaders.• Prioritizing with customer Cloud Center of Excellence (CCoE) leadership on cloud adoption requirements, and advocating to influence AWS service roadmaps.• Utilizing distinct and parallel mechanisms to accelerate customer cloud maturity, focusing on technical adoption that impact long-term business goals.• Managing migrations to AWS, as well as modernization efforts for existing cloud infrastructure to optimize operational and usage costs.• Producing internal strategic narratives, customer cloud adoption journeys, and value maps with business and technical perspectives.• Hiring and onboarding new CSMs, both in North and South America. Show less

  • Technical Customer Solutions Manager II

    Aug 2022 - now

  • Technical Customer Solutions Manager I

    Jan 2021 - Aug 2022

  • Associate Customer Solutions Manager

    Aug 2020 - Jan 2021