Naghmeh Razavi

Experience

• 

  Hoormazd Publication

  Aug 2013 - Jan 2017

  Translator
• 

  Goldis Language Institute

  Jan 2014 - Mar 2018

  EFL Teacher
• 

  Cafe Bazaar

  Oct 2018 - Sept 2019

  Successfully conducted 7 tender processes for the Data Center Equipment and Installation Project Prepared and distributed the RFP Reviewed the proposals and facilitated the evaluation meetings Contributed to the awarded bidder through the contract and delivery processEstablished and handled the billing process Developed invoicing process in collaboration with the Financial Team Issued and distributed invoices for more than 20 customers Managed the monthly reports of sales for cross-functional team communication Show less

  • Business Development Specialist

    Feb 2019 - Sept 2019

  • Personal Assistant to CTO/CEO

    Oct 2018 - Feb 2019
• 

  Sotoon

  Sept 2019 - Aug 2024

  Benchmarking customer service strategies in the Cloud services market and suggesting changesCreating and managing OKRs and quarter roadmaps for the NOC Team (Front office and Back office)Defining Mission, Vision and Strategy for the NOC TeamDistributing newsletter to effectively communicate with customers and assess customers engagementDesigning and Conducting annual Customer Experience Surveys and analyzing the data, recognizing areas of improvement neededGenerating inferential insights and recommending customer-centric actions at product team meetings, improving proficiencyProviding data visualization using real-time dashboards to empower product teams to evaluate the performance, boosting data-driven decision-making Show less Implemented 3 essential processes in the organization Applied Internal ticketing process for procurement management, decreasing the process timeline Developed Internal support chain among technical teams, increasing the proficiency Introduced monthly review sessions with the Financial Team and a new documentation system, reducing the on-demand meetingsManaged over 50 customers as the account manager Administered Slack as a communication channel with customers Responded to queries from over 50 customers Cooperated with product development teams for customers’ needs Handled the billing process and managed the payments Coordinated contract process among the customer and the Legal Team Show less

  • Customer Experience Manager

    Dec 2022 - Aug 2024

  • Customer Support Team Lead

    Jan 2021 - Dec 2022

  • Business Development Specialist

    Sept 2019 - Mar 2022