Kunal Joshi, PMP®

Experience

• 

  Allengers Medical Systems Ltd.

  Jan 2012 - Jan 2015

  Asst. Manager - Customer Support Cathlab

  • Installation & Maintenance: Successfully installed and maintained Cathlab equipment, ensuring minimal downtime and high operational efficiency.• Service Revenue Achievement: Achieved service revenue targets through effective management of AMC and CMC contracts, contributing to the company's financial goals.• Site Inspection & Coordination: Conducted site inspections before installations, coordinating requirements with customers and internal teams to ensure seamless operations.• Technical Support: Provided technical support and upgrades to maintain equipment performance, collaborating with vendors to finalize contracts and renew EOP products.• Sales Collaboration: Worked closely with the sales team to address technical queries and enhance customer satisfaction through timely service delivery. Show less

• 

  Philips

  Feb 2015 - May 2022

  • Global Service Support: Managed L3 escalations for the DXR install base, ensuring timely and effective resolution of technical issues.• Remote Reachability Improvement: Led a project to increase remote access across multiple regions, coordinating with regional service leaders and dashboard teams.• Vendor Collaboration: Worked with global vendors to meet service requirements and implement design changes, enhancing spare part quality and availability.• Field Education: Conducted webinars and meetings to train field engineers, improving performance and service delivery across regions. Show less • Customer Support & Satisfaction: Ensured minimal downtime for healthcare equipment in Gujarat and MP regions, maintaining high levels of customer satisfaction.• Preventive Maintenance & Upgrades: Performed timely preventive maintenance and upgrades, ensuring optimal functioning of Cathlab, Digital Radiography systems.• Engineer Training: Mentored new engineers in handling complex healthcare equipment, preparing them to tackle real-time challenges effectively.• KPI Management: Monitored and drove service KPIs to achieve regional targets, improving service quality and efficiency.• Cross-functional Coordination: Collaborated with the sales team to address technical requirements and support service revenue growth through AMC and CMC targets. Show less

  • Technical Support Manager

    Jul 2019 - May 2022

  • FSE Customer Service iXR/DXR

    Feb 2015 - Jun 2019
• 

  GE Healthcare

  May 2022 - now

  Lead Service Integrator

  • Project Leadership: Maanging design change projects, collaborating with stakeholders to align service goals and negotiate effectively with suppliers.• Cost Optimization: Led cost-saving initiatives, delivering $400K in annual savings across multiple projects, with additional savings in progress.• Digital Service Roadmap: Spearheaded initiatives to establish a robust digital service infrastructure, enhancing service delivery efficiency.• Product Lifecycle Management: Managing the introduction of new spare parts, coordinating cross-functional efforts from conception to market release.• Recall Coordination: Managing recall activities, ensuring seamless execution and compliance across all service functions. Show less