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Deepak Kumar

Deepak Kumar

Account Executive

Followers of Deepak Kumar86 followers
location of Deepak KumarNew Delhi, Delhi, India

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  • Timeline

  • About me

    Telecommunications Professional | Customer success manager | Customer Service Requests | Contract Management | Process Optimisation

  • Education

    • Delhi University

      2022 - 2024
      Master of Business Administration - MBA Information Technology

      Activities and Societies: IT Outreach Program Volunteer: Contributed to organizing workshops and seminars aimed at promoting IT awareness and proficiency. This experience improved my communication skills and allowed me to give back to the community. Industry Conferences Attendee: Actively participated in IT-related conferences and seminars, staying at the forefront of technological advancements. This allowed me to expand my professional network and gain insights from industry leaders. My MBA in Information Technology provided a unique blend of strategic business insight and specialized IT knowledge. This program empowered me to excel at the pivotal intersection of technology and business strategy.Key Focus Areas:Strategic IT AlignmentCutting-Edge TechnologiesCollaborative LeadershipFinancial Analysis and ROI OptimizationEthical and Regulatory AdherenceImpact and Achievements:Led a cross-functional team in implementing an ERP… Show more My MBA in Information Technology provided a unique blend of strategic business insight and specialized IT knowledge. This program empowered me to excel at the pivotal intersection of technology and business strategy.Key Focus Areas:Strategic IT AlignmentCutting-Edge TechnologiesCollaborative LeadershipFinancial Analysis and ROI OptimizationEthical and Regulatory AdherenceImpact and Achievements:Led a cross-functional team in implementing an ERP system, resulting in a 25% increase in operational efficiency and a 15% reduction in overall IT costs.Initiated a cloud migration strategy, leading to a 40% reduction in on-premise infrastructure costs and enabling scalable growth.My MBA in Information Technology equips me to drive innovation, optimize IT investments, and lead high-impact projects in dynamic business environments. I am dedicated to leveraging technology to create strategic advantages and contribute to organizational success. Show less

    • HimalayanUniversity

      2016 - 2019
      Bachelor of Commerce - BCom Accounting

      I pursued a Bachelor of Commerce at Himalayan University, where I gained a solid foundation in various facets of business and commerce. This program equipped me with a comprehensive understanding of subjects including Accounting, Finance, Marketing, and Business Management.Throughout my studies, I actively participated in extracurricular activities and academic projects, further enhancing my practical knowledge and honing my analytical and problem-solving skills. Additionally, I engaged… Show more I pursued a Bachelor of Commerce at Himalayan University, where I gained a solid foundation in various facets of business and commerce. This program equipped me with a comprehensive understanding of subjects including Accounting, Finance, Marketing, and Business Management.Throughout my studies, I actively participated in extracurricular activities and academic projects, further enhancing my practical knowledge and honing my analytical and problem-solving skills. Additionally, I engaged with various student organizations, such as the Commerce Club and the Financial Literacy Campaign, which provided valuable insights and networking opportunities within the field.My academic experience at Himalayan University laid the groundwork for my career in the telecommunications industry, offering me a well-rounded perspective on business operations and strategies. Show less

  • Experience

    • AT&T

      Dec 2015 - Nov 2019
      Account Executive

      During my tenure at AT&T, I played a pivotal role in understanding client and sales team requirements, translating them into precise deliverables from a sales support perspective. Working seamlessly across functions, I ensured the timely completion of demand templates for Pricing group engagement, consistently meeting strict timelines with unwavering accuracy.Collaborating closely with sales, product, and pricing teams, as well as other stakeholders, I ensured the availability of crucial details for sales deliverables. My expertise extended to encompassing a diverse array of major telecom services including VPN, Internet, Hosting, Cloud, and Security.This experience honed my ability to adapt quickly to evolving client needs and communicate effectively across departments. It also deepened my understanding of the telecom industry's intricacies, equipping me with a comprehensive perspective on delivering exceptional sales support. Show less

    • BT Group

      Dec 2021 - now
      Service request coordinator

      As a pivotal member of the BT team, I lead the end-to-end management of Customer Complex Service Requests, ensuring meticulous adherence to contract-specific terms and conditions. I am accountable for the timely renewal of licenses and firewalls, driving substantial cost savings through process optimizations.My role involves close collaboration with various departments and external stakeholders to identify intricate customer requirements, resulting in seamless communication and precise task assignment. I apply and maintain design, pricing, and commercial guidelines to uphold industry best practices, consistently delivering high-quality results.Transparency and client satisfaction are paramount in my approach. I keep clients informed throughout the Service Request Management and Fulfillment process, providing standard status reports. Additionally, I oversee contract-specific billing triggers and inventory processes, ensuring financial integrity and compliance.Continuously seeking opportunities for process enhancement, I work diligently to increase customer satisfaction and profitability. My tenure at BT has been marked by a commitment to excellence, contributing significantly to the success of our projects and the satisfaction of our valued clients. Show less

  • Licenses & Certifications

    • Cisco certified customer success manager spacilist

      Cisco
      Oct 2023

    • Cisco certified black belt-renewals Manager

      Cisco
      Dec 2022