Waleed Hamdy

Experience

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  WADI Group

  Oct 1997 - Nov 2004

  System Admin

  Wadi Holdings Group started in Egypt in 1984. Wadi group comprises numerous companies focusing Poultry & Agro-Food subsidiaries with more than 400 employees in multiple remote sites.Start working in Wadi after graduation as technical support and ended up after 7 years as system administrator.Workstations maintenance and upgrades.Servers monitoring and Backups.Managing Active Directory user accounts, domain group policy.Antivirus system update and protection policy check and enhancement.Connection and data monitoring with plant machinery with vendor support.Network hardware, patching, connectivity between remote sites and main office. عرض أقل

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  Shalakany

  Jan 2004 - Dec 2008

  System Administrator

  Shalakany Law Office established in 1912 and one of the largest law firms in the Middle East and Egypt, with more than 600 employ and consultant, 2 remote sites in Egypt and one in Dubai.Managing 600 workstations and 35 servers, with connectivity and data flow sustainability between sites, to insure data integrity and business continuity.Coordinating with 2 junior administrators and 5 helpdesk, reporting directly to IT manager.Managing and monitoring Active Directory user accounts, domain group policy enhancement and updates according to business and security requirements.Managing and monitoring for more than 700 mailbox and 150TB of multi-site Exchange servers, include remote sites, working in different scenarios to minimize effect of connectivity problems for each site and come with new ideas to avoid any data loss according to data sensitivity.Maintaining up to date Antivirus levels on all workstations and servers to insure data protection and security also maintaining security system policy updated according to variability and threats alerts we keep tracing or we receive.Planning and contacting external suppliers for IT services and development plans.Provide system security and data protection for servers and workstations.File system Administration of 50TB of sensitive data and insure security and permission are correctly applied to each section according to approvals, implement monitoring and notification for any change in folders and files permission.Supporting a multi-site IT infrastructure. Responsible to deliver a fast and accurate troubleshooting of reported faults. Backup plan for all type of information was planned and administered by me, data restoration and testing to validate data backed up and permissions was not affected.Involved in Procurement strategy, budget, hardware upgrades, printer maintenance contracts, software agreements and third party technical support contracts planning and procurements for future expansion or upgrades. عرض أقل

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  Pfizer

  Nov 2005 - Nov 2005

  Technical Support Team Lead

  American multinational pharmaceutical corporation company headquartered in New York City, It is among the world's largest pharmaceutical companies, Pfizer Egypt hold more than 450 users and 40 servers.Worked as IBM contractor on Pfizer Egypt for outsourcing of server’s system administrations and helpdesk support.Team Lead for Helpdesk with 5 support agents to provide Software and hardware support for all company departments. Maintenance & management of the Critical Windows based Server Environment.Assist on managing and monitoring for Active Directory user accounts, group policy and servers updates.Propose ideas to enhance and speed up the support SLA with better monitoring and tracking systems for better user satisfaction. Managing local server’s backup system and media.Started as senior system Analyst and ended up leading the team in less than one year.Data analyses and reporting for Pfizer management and also provide SLA reports to IBM project manager. Servers OS installation and hardware mounting to data center. عرض أقل

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  RasGas

  Jan 2009 - Feb 2016

  System Analyst

  One of the world's premier integrated liquefied natural gas (LNG) enterprises with multiple internal and external location in Qatar holding more than 4000 employ.Responsible for providing system security and data protection for 300+ servers and 4000+ workstations.Achieved efficiencies in project organization and execution. Actively participate in design, vendor evaluation, implementation, and management of multiple projects.Entrusted with the onus of handling administrative tasks and policy enhancement for the email Archiving system.Lead analyst staff in the development and implementation of systems and in problem solving.Accountable for providing application support and enhancements to existing applications, defining system requirements, priorities, and viable alternatives. Associated closely with imparting technical training and resource support to end users and departmental staff. Proved instrumental in coordinating the efforts of staff to locate, assess, install, test, and maintain computer software systems. Successfully coordinate conversions and upgrades to vendor systems.Scope of responsibilities is diverse and includes managing, maintaining, supporting, troubleshooting and optimizing mobile solution making suggestions and adjustments to future needs for Blackberry and Air-Watch for more than 1500 users and ensure that activated devices are in compliance.Acknowledged as a key interface for the department in business meetings; Collaborated with the senior IT staff to prepare business cases for better IT solutions and presented these to the senior management. عرض أقل

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  Al Khor International School (AKIS)

  Feb 2016 - now

  Senior System Specialist