Pranay Jaitly

Experience

• 

  Jio

  Dec 2015 - Dec 2015

  Promotions Intern
• 

  Kotak Mahindra Bank

  May 2016 - Jul 2016

  Marketing Research Intern

  Housing Finance

• 

  InoxFMCG

  Dec 2016 - Dec 2016

  Promotions Intern

  promotion and sampling work

• 

  American Express

  Aug 2017 - Apr 2018

  Assistant Relationship Manager
• 

  Kotak Mahindra Bank

  May 2018 - Feb 2022

  Managing Retail Asset Cross Sell and Strategies Product Manager Cross Sell & Strategies Retail Asset

  • Manager Product Management

    Apr 2021 - Feb 2022

  • Deputy Product Management

    May 2018 - Apr 2021
• 

  Aditya Birla Finance Limited

  Mar 2022 - now

  Project Manager

  • Responsible for developing Self-Service channels to improve customer experience and ensuring integration with multiple platforms/systems to provide customers a consistent experience.• Identify opportunities for process improvement by automating the process, which allows for scalability and cost efficiency while also strengthening risk and fraud controls.• Drive stability & adoption of new initiatives or enhancements of existing systems to manage changes -internal & external.• Work collaboratively with cross-functional teams, vendors, and the technical team to ensure project timely completion and quality.• Analyse and identify the market's relevant technological capabilities that can be used to improve business operations and customer experience.• Projects – WhatsApp/Chatbot, IVR Bot, Customer Portal, Webform & CRM – Customer 360. Show less