Wren Unger

Experience

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  BC Surf and Sport

  Sept 2001 - Jul 2004

  Assistant Store Manager

  Managed the daily operations of the retail store, including writing weekly schedules and standardizing customer service expectations. Placed orders with vendors to preserve inventory levels and supervised shipping and receiving processes.

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  PACSUN

  Jul 2004 - Aug 2007

  Store Manager

  Wrote and executed performance reviews and performance improvement plans which resulted in improved communication between the staff and increased sales and operational performance.Monitored payroll and adjusted schedule accordingly to keep store within payroll budget. Created and maintained confidential employee files in accordance with legal requirements and company policy and procedures.

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  PUMA

  Aug 2007 - Apr 2011

  Store Manager

  Promoted to Kronos Manager for the Southeast District 2010Earned BE NICE Customer Service Award for Outlets in 2009, regional winner of the Sales Leadership Award 2008, and nominated for Store Manager of the Year 2008.Defined and managed the recruitment process for all open positions from sourcing, screening, scheduling, and interviewing candidates to creating an effective on boarding plan in order to retain and leverage a results driven sales team who consistently achieved or exceeded sales, KPIs, and profitability goals while offering the highest level of customer service. Created specific departments of responsibility for support managers to improve their management techniques and understanding of company operations and policy and procedures in order to have a prepared team of supervisors ready for promotion when the next position became available. Conducted bi-weekly management meetings with support managers to discuss the stores performance in sales, customer service and operations and to prepare a plan of action to ensure the store met or exceeded all company expectations. Show less

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  Clarks

  Oct 2011 - Apr 2012

  Manager
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  Rubicon

  Mar 2013 - Jul 2014

  Vendor Analyst

  Sourced waste vendors and negotiated service pricing. Ensured vendors met contracted obligations. Supported the Regional Vendor Manager during sourcing events by compiling bids, onboarding new vendors to the network, and creating and executing service contracts.

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  Rubicon

  Feb 2015 - now

  As a Business Channel Director I manage both the strategic growth plan and tactical teams supporting our accounts. I enjoy working cross functionally to bring all of the internal resources together to exceed the customers expectations and further our mission To End Waste. Managed an account with 300+ locations and $3M annual spend. Analyzed the waste stream and audited invoices to find opportunities for right sizing, optimization, and diversion which helped lead to an annual savings of over $1M. Conducted site visits to assist the customer in educating their employees on sustainable practices. Led quarterly business reviews. Initial point of contact for a team of Customer Operations Specialists who are responsible for auditing invoices, billing customers and vouchering payment to the haulers. Ensure team meets daily and weekly KPIs through issue resolution and process improvements.

  • Channel Director

    Mar 2020 - now

  • Key Account Director

    Sept 2016 - Mar 2020

  • Customer Relationship Manager

    Sept 2015 - Sept 2016

  • Lead Customer Operations Specialist

    Feb 2015 - Sept 2015