Srinivasan Cv

Experience

• 

  INFINITI INFOTECH PVT LIMITED

  Jan 1999 - Sept 2000

  Software engineer

  and was in the development team building ASP based websites for multiple clients.

• 

  ICODE PVT LIMITED

  Oct 2000 - Feb 2003

  Senior engineer

  Everest ecommerce formerly Icode Pvt limited was a product based company involved in building ERP products like Everest and Accware, I worked as a senior engineer in this company and was involved in developing award winning ecommerce application called Everest online.

• 

  HP

  Mar 2003 - Dec 2005

  Project lead

  I joined HP in 2003 and was initially involved in L3 application support for various projects like HPCP trainings and certifications, order recognition for Annuity contracts and Obligation MIS during the later part for my career I was the onsite coordinator and was involved in transition for 20 projects from EMEA region to India. I also received a certificate of appreciation for outstanding operational excellence for the T&C project.My Key responsibilities were• Directly Responsible Individual (DRI) for project.• Analysis, Design and Converting the Client requirements into specification.• Interacting with ORC and Omega teams and helped them in understanding the requirements and issues in Eclipse application.• Provide both technical and business resolutions.• Coding, testing and implementation.• Communicating with the client for installation, implementation and support.• Responsible for releasing patches/fix program to correct the data extracted. Show less

• 

  Tesco

  Jul 2009 - Jan 2015

  Engineering Manager

  Solution-driven Engineering Manager with a proven track record of steering critical development projects, overseeing service management, and facilitating cost-effective global service delivery.For over five years, I led the development and support of Tesco's ITIL-based Service Desk tool, ICCM, managing an India-based service team supporting global implementations. Collaborating closely with Tesco UK and the ICCM vendor, I contributed to the architecture and implementation of ICCM's cloud-based version, Assure. Simultaneously, I established an offshore development and support team that resulted in a substantial cost saving of £200,000 for Tesco.Key in my role was being a part of the organization-wide change program to unify working methods across all Tesco countries. My responsibilities included architecting cloud-based solutions, day-to-day people management, ensuring compliance, driving service improvement projects, managing vendors, and overseeing ICCM application deployments across multiple countries.In my subsequent role as Project Lead, I managed the operational support and system deployment resources for the Retalix-built Storeline Application, a crucial component impacting the sales and supply chain of Tesco. Managing a team of 30, my responsibilities spanned from service delivery for Turkey, China, and Japan, resource planning, cost estimation, to team performance and development.Transitioning to a more comprehensive role in 2006, I led key change programs to support the Tesco IT operating model across various functional domains within Retail Business. This entailed building and establishing complex service delivery models, process re-engineering, managing support handover processes, stakeholder management at the director level, defining and negotiating service agreements between business and IT, and training offshore personnel.In all my roles, I blend my analytical and product management skills to add value to the business. Show less

• 

  Walmart Global eCommerce

  Jan 2015 - Oct 2016

  Program Manager

  Seasoned Program Manager with a deep commitment to delivering value-adding customer solutions and optimizing operational efficiency. My focus is always geared towards translating customer goals into tangible outcomes - a facet I put into practice while enhancing membership services for SamsClub.Our FY17 and FY18 goal to shift physical services (pharmacy, photo, wireless, flowers, optical, bakery) online was not just a task, but a mission. Successfully launching online phone reservations and guest pharmacy refill/transfer facilities, we were able to provide a more seamless customer experience, improving overall customer satisfaction.Another milestone was the implementation of eReceipts, enabling members to download their in-club purchase receipts online. This program not only simplified tax return processes for members but also drove an additional 5% of member registrations on Samsclub.com, positively impacting our customer base and company growth.One of the significant projects I helmed was the Sterling Migration program, involving an upgrade of the Order Management System (OMS) from version 8.0 to 9.4. Besides technical enhancement, this initiative meant migrating from decade-old, costly infrastructure, leading to annual savings of several million dollars. Despite the complexities - multi-hop upgrade, billion-row data migration, and managing numerous legacy reports - we delivered within the timelines and budgets. Show less

• 

  L Brands

  Oct 2016 - Oct 2017

  Sr Project Manager

  Successfully spearheaded a 12-month Proof of Concept for LBrands, demonstrating the potential shift from a Teradata Data Warehouse to a MapR solution. With an approved budget of $600k, my team of Hadoop and MapR engineers ensured this transition was not only cost-effective but also scalable and sustainable. We effectively reported sales from the MapR data lake, highlighted potential issues, and delivered a balanced view on the pros and cons of migration.Further, in the realm of ERP migrations, I managed a monumental SAP Migration project involving over 150 resources. Our team orchestrated a successful cutover and migration of the entire SAP real estate for LBrands. Notably, we managed to complete this project under budget, saving the company close to $300k. Show less

• 

  EY

  Mar 2018 - now

  Technology Head Global compliance