Radka Sawyer

Experience

• 

  Honeywell

  Jul 2009 - Jan 2010

  Customer Service
• 

  PayPal Credit

  Jan 2011 - Sept 2011

  Customer Service
• 

  PayPal

  Oct 2011 - now

  Investigated cross-platform, complex, sensitive and highly confidential internal fraud and misconduct cases, technical root causes, and matters involving significant brand and/or regulatory risk, including priority zero incidents. Conducted root cause analyses and work with various stakeholders, including cross platform, to remediate gaps and opportunities identified during the investigation.Engaged with applicable stakeholder across the Company to adjust and update internal policies based on gaps identified during investigations and root cause analyses. Collaborated with information security on development and testing of internal fraud proactive detection models.Gathered and analyzed large sections of data to identify misconduct, patterns of fraudulent behavior or gaps in the applicable processes. Created clear and concise reports summarizing the findings of the investigation and outlining root cause analyses when applicable.Presented case findings and root cause analyses to senior leadership and involved stakeholders. Assisted with new hire mentoring.Helped develop and deliver key case study and training modules used for new hire training. Show less

  • Fraud Incident Response

    Mar 2023 - now

  • Fraud Defense Analyst

    Oct 2021 - Mar 2023

  • Internal Fraud Investigator

    Jan 2019 - Oct 2021

  • Risk Analyst

    Jan 2018 - Jan 2019

  • Senior Fraud Agent

    Jul 2013 - Jan 2018

  • Fraud Agent

    Oct 2011 - Jun 2013