Natasha Williams

Experience

• 

  Blue Ocean Contact Centers

  Apr 2006 - Sept 2006

  Customer service representative

  • provide effective customer service while ensuring company guidelines and procedures are being followed• answer incoming calls and place outgoing calls as required for case follow-up• provide parts in and out of warranty, troubleshooting and other product support for a number of products

• 

  Grafton Connor Group (The Dome and Cheers)

  Apr 2007 - May 2008

  Cover charge and coat-check attendant

  • deal with large numbers of people and cash at door to bar• provide secure storage of patron jackets and hats• document and place forgotten items in lost and found

• 

  Shambhala Clothing Co.

  Jun 2008 - Jun 2011

  Owner/ Operator

  • help customers find clothing, jewellery and other accessories to complement their style and meet their needs • build personal relationships with customers and suppliers• perform all day-to-day tasks, including monitoring stock, cleaning and maintenance of store and making and receiving orders

• 

  Kalamalka Wine and Spirits

  Nov 2011 - Sept 2012

  Assistant Manager

  • coach staff to ensure high levels of customer service and sales are achieved • help customers with purchases of wine, spirits, beer, tobacco and lottery products• place and receive orders based on previous sales reports• do weekly and quarterly inventory counts• balance cash and do up floats and deposits• ensure liquor laws are being followed• do up gift baskets for customers and donations• attend industry tastings and wine tours as required

• 

  Kal Sports Bar

  May 2012 - Sept 2012

  Office Assistant

  • balance cash• do up floats and deposits

• 

  Old Navy

  Feb 2013 - Apr 2018

  • coach staff consistently to ensure high levels of customer service and sales are achieved• act as Sales and Service Leader to drive sales, customer service and employee efficiency • assess hiring needs along with store manager; hire and train staff• manage a staff of 25-70 individuals• ensure company policies and procedures are being followed• set, monitor and follow up on sales goals• drive sales through product and promotional knowledge• create an environment of fun and excitement through recognition and rewards• encourage staff involvement in the store and in the community• do monthly safety and compliance audits• complete and oversee inventory along with outside staff• use sales data and KPIs along with knowledge of future promotions and trends to forecast sales and complete an effective schedule• participate in monthly training calls• balance cash and do up floats and deposits• help on cash, in the fitting rooms and on the sales floor as needed Show less • coach staff to ensure high levels of customer service and sales are achieved• act as Leader on Duty to ensure employee efficiency, and to drive customer service and sales• assess hiring needs along with store manager; hire and train staff• manage a staff of 25-70 individuals• ensure company policies and procedures are being followed• set, monitor and follow up on sales goals• drive sales through product and promotional knowledge• create an environment of fun and excitement through recognition and rewards• encourage staff involvement in the store and in the community• balance cash and do up floats and deposits Show less

  • Business Operations Manager

    Sept 2015 - Apr 2018

  • Operations Manager

    Jul 2014 - Sept 2015

  • Service and Training Manager

    Feb 2013 - Jul 2014
• 

  TJX Canada/Winners Merchants International L.P.

  May 2018 - May 2021

  • hire and train staff, providing ongoing coaching and assessment• write an effective schedule• manage and reduce damages to maximize profits• act as Manager on Duty to drive sales and the customer experience

  • Assistant Manager of Merchandising

    Nov 2020 - May 2021

  • Assistant Manager of Customer Service and Operations

    May 2018 - Nov 2020