Will Garner, MHA, RHIA

Experience

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  Itentive Healthcare Solutions

  Mar 2013 - Nov 2014

  Implementation Consultant

  - Managed healthcare software implementations utilizing the DMAIC concept, leading and guiding clients through the process to attest for Meaningful Use- Successfully implemented an Electronic Health Record at over 30 outpatient facilities- Worked directly with physicians in various specialties to train, implement, and provide go-live support - Conducted gap and workflow analyses to ease the transition from current state to desired future state- Proficient in various NextGen platforms including EHR, EPM, and ICS Show less

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  The Ohio State University

  Nov 2014 - Oct 2019

  - Owned and managed Operational Excellence, Joint Commission Accreditation (Ambulatory and Laboratory), Patient Advocacy, Credentialing, Privileging, Outreach and Marketing operations for a multidisciplinary, outpatient facility with a $17M budget - Managed projects utilizing lean principles to improve operational efficiency and effectiveness, as well as patient experiences- Advised and collaborated with the Director, Associate Director and Medical Director on special projects and evaluation of quality of care: peer reviews, provider scorecards, patient satisfaction surveys, revenue cycle, operations and financials- Oversaw organization’s committees to ensure overall compliance, creating and revising policies, procedures, and forward-thinking initiatives: Human Resources, Infection Control, Environment of Care, Health Information Management, Medication Management, Patient Care, Improving Organizational Performance- Participated in overarching financial, capital project planning and operations of Student Health- Member of the University’s Student Conduct Board and Student Health Leadership committee Show less - Provided Revenue Cycle support for ambulatory care facility with more than 20 providers and ancillary services - Analyzed and implemented Revenue Cycle initiatives impacting accounts receivable, bad debt, and denials- Developed and implemented provider audits for coding and charge capture, improving accuracy to 80% goal- Managed SHS Charge Description Master, including performing the Student Health Insurance Plan annual updates to the fee schedule & benefits manager- Created visual management board for tracking & trending files to monitor performance- Completed annual pricing reviews to ensure pricing aligns with market and maximizing of revenue- Project managed the ICD-10 implementation successfully for an ambulatory facility that processes over 60,000 claims annually- Reviewed commercial carrier contracts to ensure organization understands and follows terms and conditions, including reimbursement Show less

  • Operations Excellence Manager at Wilce Student Health Center

    May 2017 - Oct 2019

  • Revenue Integrity Specialist at Wilce Student Health Center

    Nov 2014 - May 2017
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  The Ohio State University Wexner Medical Center

  Oct 2019 - now

  - Provide operational assessments, efficiency studies, and observations of work flow to ensure the most effective utilization of resources within the re-design and build of the new University Hospital tower.- Evaluate impacts of new technology, clinical layouts, office layouts, and new construction layouts on operations. - Perform operational assessments of various UH hospital departments, identifying problems and recommending changes to enhance cost effectiveness and efficiency in the new UH hospital design. Areas include: physical layout, staffing and scheduling, standard and target development, cost versus benefit, and material usage. - Develop training materials for department staff to understand the future state, including the design of project plans, collection and analyzing of data, presenting results and recommendations, and aiding in implementing recommendations that affect the new tower design and operations. Show less

  • Senior Project Manager, Inpatient Tower Activation

    Mar 2023 - now

  • Process Engineer, New Inpatient Tower

    Oct 2019 - Mar 2023