Jim Kerr

Experience

• 

  Ohio Department of Job and Family Services

  Jan 1999 - Oct 2000

  Case Manager

  Determined eligibility of benefits for clients. Maintained a healthy caseload.

• 

  Friends of the Homeless

  Dec 2000 - Aug 2002

  Outreach & Volunteer Coordinator

  Established relationships within Central Ohio that would benefit the agency and especially those we served.

• 

  YMCA of Central Ohio

  Jul 2008 - Mar 2015

  Director of Shelter Services

  ● Coordinate and oversee the operation of the YMCA Men and Women’s Emergency Winter Overflow shelter to ensure that the program is within the guidelines of the contract standards. ● Supervises a team of 15-20 staff in overflow shelter. ● Responsible for interviewing, hiring, and training and coaching employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. ● Ensures accurate participant information on nightly bed list and other data entry is completed and entered into the HMIS online system daily. ● Ensures adequate resources and information on homeless services are available to program participants and staff. ●Coordinates communication between the Men's and Women's Emergency Winter Overflow and partner agencies. ● Works closely with the various other shelter directors, advocates and staff to foster the continuity of services for program participants. ● Attends community, funder and partner agency meetings; communicates meeting updates, concerns and/or issues to Lead Service Coordinator and Director of Support Services. ● Completes monthly reports including but not limited to occupancy, services and program outcome data. Reviews data for quality and meetings with HMIS staff regularly. ● Responds to emergency needs and coordinates action steps for resolution and prevention. ● Meets regularly with staff to communicate issues, concerns, and critique service delivery system. ● Reviews participant incidents and grievances to determine type and level of intervention and/or solutions including mediation. Show less

• 

  YMCA of Central Ohio

  Aug 2015 - Sept 2017

  ● Develops and maintains functional relationships with community partners that have a focus/impact on community safety and emergency preparedness. ● Establishes and maintains all risk management and safety policies and practices to comply with legislation and industry practices. ● Identifies staff training's that are needed, scheduling training's, and developed a system to track all training. ● Work's with YMCA leadership to develop and performs routine safety audits at the facility and evaluate performance and provide follow up training and documentation on needed improvements. ● Evaluates and updates the housing emergency procedure and plan manual. ● Responds to all resident and community inquiries/complaints in a timely manner. ● Reviews facility incident reports and risk management assessments and maintain records of each. ● Provides leadership and serves as a first responder for any major incident or accident involving on the facility. Facilitate communications throughout investigation of all claims. ● Assists with grant and funding audit preparedness and provides data in response to grants or reports. ● Collaborates with the management team to ensure safe and responsible operation of the residence facility and actively participating in branch philanthropy efforts, specials events, meetings and training. ● Works closely with the Property Management team to ensure the safety and maintenance of high quality grounds and facilities at Franklin Station. ● Directly supervises safety and security staff. ● Carries out supervisory responsibilities in accordance with the associations policies and applicable Federal and State laws ● Responsible for interviewing, hiring, and training employees; planning, assigning, and directing work; scheduling; appraising performance; developing, coaching, training, rewarding and disciplining employees; addressing complaints and resolving problems. Show less

  • Risk Management & Safety Director - Housing

    Feb 2016 - Sept 2017

  • Safety & Service Coordinator

    Aug 2015 - Feb 2016
• 

  Alvis, Inc.

  Dec 2018 - Feb 2020

  Opperations Manager
• 

  House of Hope Inc

  Mar 2020 - Mar 2022

  Manager
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  Odyssey One Travel

  Sept 2022 - now

  Travel Consultant
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  The Refuge

  Dec 2023 - now

  Clinician