Karolina Palacio

Experience

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  CAPSIS HOTELS & RESORTS

  Jun 2014 - Aug 2014

  Waitress
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  Best Hotels Spain

  Jun 2015 - Sept 2015

  Waitress
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  Radisson Blu Royal Astorija Hotel Vilnius

  Feb 2016 - May 2016

  Receptionist trainee

  Serving as the receptionist and face of the hotel; Greeting guests when they arrive and facilitating smooth check-in and check-out processes; Making reservations and taking payments both in-person and over phone or via email; Resolving customer complaints.

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  Ibis Styles Vilnius hotel

  May 2017 - Jun 2019

  Communicate with customers and gather requirements for each event; Plan events according to financial and time constraints; Manage all event operations (preparing venue, staff, and technical equipment);Evaluate events success and generate and submit reports; Ensure the correct application of policies, standards, and procedures; Gather feedback of hotel guests and driving improvement projects; Responsible for “Accor Planet 21” hotel sustainability project. Serving as the receptionist and face of the hotel; Working as part of a team to maximize guest satisfaction and comfort; Making reservations and taking payments both in-person and over phone or via email; Delivering timely response to guest enquiries and problem resolution; Consistently meeting quantitative and qualitative set KPIs.

  • Events and Quality manager

    Dec 2017 - Jun 2019

  • Receptionist

    May 2017 - Dec 2017
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  SEB

  Dec 2021 - now

  -Processing and Management: Reviewing, verifying, and processing export letters of credit (LC) in alignment with ICC guidelines and customer requirements, ensuring accuracy and timeliness.-Risk Mitigation: Identifying potential discrepancies and risks in LC documents, providing proactive solutions to minimize exposure for clients and the organization-Collaboration: Working closely with relationship managers, banks, and compliance teams to ensure adherence to regulatory and operational standards.-Efficiency Improvement: Implementing process improvements to enhance operational efficiency and client experience in trade finance services. Show less

  • Senior Business Services specialist in E2E Export letters of Credit

    Oct 2024 - now

  • Team lead in Trade Finance / Export letters of Credit

    Aug 2023 - Oct 2024

  • Bank operations specialist in Trade Finance

    Dec 2021 - Aug 2023