Deep Enrich
Sujith Mohanan
Voice Engineer
684 followers
Dubai, United Arab Emirates
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About me
Contact Center Innovation | Product Manager | Customer Experience Expert | Tech Support Leader | 15 Years in Contact Center Industry
Education
GPTC Kunnanmkulam
2005 - 2008Engineering Diploma Electornics & CommunicationGHSS Chathanur
2003 - 2005HSE Science
Alagappa University
2012 - 2015Bachelor of Science (BS) Information Technology
Experience
Peregrine Projects & Solutions W L L
Oct 2008 - Oct 2013Voice Engineer
TOPAZ
Nov 2013 - May 2019Telecommunications Engineer
Specialized & Interactive Systems L.L.C.
Jun 2019 - Aug 2020Sr. Telecom EngineerTOPAZ
Sept 2020 - Jul 2023Service Delivery Team Lead
Ibex Infotech LLC
Aug 2023 - nowInformation Technology Solutions Specialist
Licenses & Certifications
Convergence Technologies Professional (CTP) certification
CTPOct 2009
ACFE OmniPCX Enterprise
Alcatel-Lucent EnterpriseNov 2019
ACSS - Avaya Enterprise Team Engagement Solutions
AvayaMay 2019ACIS - Avaya Enterprise Team Engagement Solutions
AvayaMay 2019- View certificate
ACIS - SME Communications
AvayaOct 2012
MiVoice Business (MCD/3300) rel 9.0 Networking, Clustering and Resiliency Technical Certification
MitelAug 2019- View certificate
ACSS - SME Communications
AvayaJun 2014 - View certificate
ASPS - Avaya UC Soft Clients
AvayaJun 2014 MiVoice Business (MCD/3300) rel 9.0 Core Technical Certification
MitelAug 2019- View certificate
AIPS - Avaya Agile Communication Environment™ Core
AvayaJun 2014
Languages
- hiHindi
- maMalayalam
- taTamil
- enEnglish
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