Elango Masilamani

Experience

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  Tyco Fire & Security Pvt ltd

  Mar 2011 - Dec 2014

  O&M Engineer

  * Accountable for providing application support for CCTV and ACS workgroup. Deftly handling total network management including setup, installation, application configuration & regular maintenance managing of windows server 2000/ 2003.* Programming the Alerts as per the Client Requirement to ACS device,i.e. Door force, door held etc.,* Providing technical support to Servers for Workstation and Field level.* Efficiently look for Identifying the network, systems, recourses related problem and solve it by evaluating & recommending suitable software applications/tools*Coordinating with helpdesk for various reported issues. Provides prompt feedback to Helpdesk for issues that need to be escalated to various teams.* Responding to server level calls/reported issues received by the Help Desk (Phone, Email, Fax, and Web) and providing prompt feedback within call closure norms such as response time, resolution time, etc. Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution* Maintenance and troubleshooting of windows 2003 server based CCTV servers.* Maintenance and troubleshooting of Linux based Real-Time Computers and Central Database Computers corresponding to ACS system.*Maintenance of Virtual Machines and servers configured on CITRIX base and working on windows and Linux platforms. Exchange Server 2003 administration including Virtual servers, Recipients Management, Public folders, policies, SMTP Filtering & Relay , * Maintenance of SQL server and monitoring logs for any system abnormalities.* Implementing advanced methods/technologies for increasing productivity and improving service workflow & also to provide accurate solutions to clients for maintaining long term loyalty. Show less

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  Tyco

  Oct 2013 - Apr 2015

  Played the role of project & commissioning Engineer supporting the execution of Project & commissioning Access control which was migrated from sipass to C-Cure 9000 for the HSBC Electronic Data Processing India Pvt Ltd, JP Morgan, Accenture, Mylan in Hyderabad Region.

  • Project & Commissioning Engineer

    Jan 2015 - Apr 2015

  • O&M Engineer Lead

    Oct 2013 - Dec 2014
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  Tyco Fire & Security India Pvt Ltd

  May 2015 - Mar 2017

  Senior Project Engineer

  Played the role of project & commissioning Engineer supporting the execution of Project & commissioning Access control which was migrated from Johnson controls P2000 to C-Cure 9000 & worked as an commissioning engineer for Fire systems, CCTV & Building management systems for the Accenture Pvt Ltd & J&J Industrial project in Hyderabad Region.

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  TYCO FIRE AND SECURITY INDIA PRIVATE LIMITED

  Mar 2017 - Jun 2018

  Project Lead

  Deloitte campus Hyderabad IBMS system

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  Johnson Controls India Private Limited Pune

  Jun 2018 - Dec 2018

  Project Lead

  SIFY Datacenter Project

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  Convergint Asia Pacific

  Jan 2019 - Oct 2022

  Senior Technical Engineer
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  Genetec

  Oct 2022 - now

  Sales Engineer