Muhammad Bilal

Experience

• 

  Media Marketing Networks

  Jul 2010 - Oct 2014

  Assosiate manager
• 

  Telenor Microfinance Bank Limited

  Mar 2015 - Apr 2023

  Manager- Easypaisa Retail Operations – Central Processing

  Quality Assurance Department:- (From Oct 2019 to Feb. 2023)Assistant ManagerCurrently I am working in Quality assurance person for the Bulk Disbursement Team, A quality assurance system is said to increase customer confidence and a company's credibility, to improve work processes and efficiency, i have a strong grip on reconciliation of Disbursement of bulks & create a check & balance on Perks & charges of the client.Merchant Registration Unit :-(JAN 2018 to Sep 2019)Associate ManagerMerchant registration unit is a registration department of Retailers/Franchises/Sale and service center and telenor branches.Key responsibilities:• Scrutiny of level 3 forms as per the rules of state bank of Pakistan.• Registration of the account.• POS addition.• Category addition.• Processing of payments portal.• Commission Hierarchy• Dealing with corporate clients/Registration.• Approvals of Bulk bill payments portal.• Weekly reporting to State bank of Agent-Chex report.Senior Executive - Registration Department(JAN 2017 TO DEC 2017)Complete documentation process for registration of a retailer.Communication through emails and ensuring the up to the mark and risk free services are provided.Generating performance reports, daily dashboard, Mobile account registration report and revamp of processes.Complaint Management Unit: (MARCH 2015 to December 2016)Branchless Banking OfficerComplaint management team resolves the complaints received from subscribers, Retailers and corporate clients of easypaisa.Moreover we also coordinate with Telenor franchises, SSC’s and Telenor locations for the resolution of different EP issues.Solving issues through emails and calls regarding easy paisa services within specified Turn Around Time along(TAT) with service requests(SR). Show less

• 

  People @ EPSYSTEMS

  Feb 2023 - now

  Assistant Operations Manager

  Responsible of individual customers, Agents & merchants onboardings end to end operational Responsibilities.