Pearl Frank

Experience

• 

  Peermont Global

  Aug 2009 - Apr 2010

  IT Support Technician

  Hardware and software troubleshooting technique, computer networks installation and troubleshooting, knowledge of exchange server 2003, strong knowledge of backups and restore and testing consistency in backup medias, managing network users through grouo policies, support more than 8 systems (fidelio food and beverages, fidelio sales and catering, opera, materials control,m-cap, m-cast, micros, ving card, longiman and accpac administrating a network of over 200 computers.wireless networking, database design with microsoft sql server 2000, have a huge knowledge of antivirus and malware removal tools troubleshooting frame relay, ISDN and dial up. Show less

• 

  Standard Chartered Bank

  May 2010 - now

  1. Act as a first line of support between business and Technology and provide immediate support solutions for all SCB applications.2. Perform administrative roles and job role definition and demonstrate compliance of technology assets to Group information Security Standards 3. Administer all locally hosted applications and perform periodic business service review in inventory technology assets and management systems registry to ensure they are all kept up to date and data is relevant 4. Manage implementation of new projects, products and services from development, System Implementation testing to User Authentication testing or User Verification testing 5. BCP/ DR implementation and identify risks associated with new services or developments6. Manage locally hosted applications and ensure both hardware and software vulnerabilities including ICS capabilities are met and compliant 7. Key major archievement was implementation and automation of the GoAML solution reporting to Financial Intelligence Agency which resulted in myself being nominated for the CEO AWARDS trip as a token of appreciation in November 2022.8. Contract and vendor management of all IT related services and ensure compliance of each vendor. Show less Ensure that AML/KYC responsibilities are reflected in the Job description and job objectives of each staff member, ensure that Business Impact Analysis Plan exists and revised and is updated with Business Contunuity Plan documents and signed by relevant stakeholders, ensure fire alarm, smoke detectors, fire extinguishers in the branch are tested and a report kept with unit.Keep an up to date list of vendors staff list including their identity documents, photographs and their signatures. Ensure independent surprise full count of cash is done for tellers tills( 2 per week by cashiers, monthly by Managers, cash in vault (LCY/FCY) and cash in ATMs is reconciled and any cash discrepancies being shortages, excesses or forged notes raised and reported within 7 days Show less Managing of Atm's, receiving cash and cheque deposits, receiving of outwards clearing cheques, selling of bank cheques, drafts, foreign cheques and telegraphic transfers, completion of central bank returns on foreign exchange transactions, training of new tellers, ordering of branch cash to and from central cash, operating if CCTV cameras, balancing day to day reconciliation of branch cash, makibg follow ups with the transferring of vault cash to and from central cash, keeping a record of in house stock for the whole branch and doing system administration work. Show less

  • Service Support Manager - Retail Banking

    Oct 2018 - now

  • Business Solutions Analyst

    Apr 2015 - Sept 2018

  • Branch Officer

    May 2014 - Mar 2015

  • Bank Teller

    May 2010 - Apr 2014