Cameron Keyser

Experience

• 

  Insight

  Jan 2019 - Apr 2024

  • Led a cross-functional team of 36 employees to enhance operational efficiencies and achieve a 99% service level agreement performance.• Developed and implemented comprehensive processes for device lifecycle management, resulting in a $750k quarterly revenue generation.• Established strong client relationships and tailored dynamic processes to meet diverse client needs. • Led a team of 18 direct reports to deliver exceptional service and meet customer service-level agreements.• Collaborated with cross-functional departments to ensure effective communication and coordination.• Optimized operational processes to enhance efficiency and service delivery.• Monitored team performance metrics to identify areas for improvement and implement targeted solutions. • Managed and delivered complex projects from initiation to completion, ensuring adherence to timelines and quality standards.• Enhanced system performance through innovative practices and staying updated on industry best practices.• Identified risks and issues, developing contingency plans and mitigation strategies to ensure project success.

  • Operations Manager

    Feb 2022 - Apr 2024

  • Services Supervisor

    May 2020 - Feb 2022

  • Configuration Lead

    May 2019 - May 2020

  • Configuration Technician

    Jan 2019 - May 2019
• 

  State Medical Board of Ohio

  May 2024 - now

  IT Project Manager