Dawn Cronce

Experience

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  Technician

  Jul 2006 - Oct 2007

  Staff Writer

  Authored several front page articles and covered a variety of writing assignments.Additionally assisted with editorial functions including final editing.Wrote news and feature articles.Communicated with students and faculty to write stories.

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  WTVD-11

  Jan 2007 - May 2007

  Production Assistant Intern

  Edited video footage to create stories for 5 p.m. and 5:30 p.m. weekday newscasts.Created graphics including over the shoulder, full screen and maps for newscasts.Controlled three cameras for 5 p.m. and 5:30 p.m. weekday newscasts.

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  Dimensionetix

  Jul 2007 - Oct 2007

  Office Assistant/Accountant

  Secretarial duties including answering phones, e-mailing clients, computer work, as well as other clerical dutiesDrafted granite/marble care information release for customersQuoted granite

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  General Parts Inc/CARQUEST

  Oct 2007 - Apr 2010

  Communications Specialist II

  Implemented corporate communication strategies, initiatives, programs and projects to ensure employees were aligned with the company’s goals and objectives.Wrote, edited, and proofread a variety of communications including communication plans, newsletter articles, press releases, speeches, letters, and content for a wide range of key corporate messages.Coordinated workflow between several departments to ensure deadlines were met. Worked with business unit staff members to gather information for communications and communication plans.Developed and maintained official language guide (print/electronic versions).Developed employee surveys and questionnaires. Show less

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  Talk of Your Towne

  Apr 2008 - Jan 2013

  Freelance Writer/Editor

  Wrote cover stories, feature articles and advertisements for monthly hard copy publication distributed to businesses around the Triangle. Proofread customer-written ads and offer gentle suggestions to improve.Wrote and edited website content.

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  Strategic Book Publishing

  Apr 2008 - Feb 2011

  Freelance Press Writer

  Wrote back cover texts and accompanying press releases for books.Corresponded with authors to explain editorial approach.Provided professional suggestions for enhancing clarity and direction of writing by thoroughly reviewing and correcting to the designated style guide. Worked with clients to assiduously understand and strategize intentions to solve problems and address any questions that may arise.

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  Duke University School of Law

  Aug 2010 - Sept 2019

  Lead and manage the Academic Services department, which includes direct administrative support to faculty, and the mailroom and copy center operations. Develop, establish, interpret, and implement policies and procedures within the department. Set priorities, distribute work assignments (including assignment of over a hundred professors, adjuncts and visitors) based on skill requirements and existing workloads, and issue instructions to personnel. Responsible for hiring, retaining, coaching, onboarding, and evaluating faculty support staff. Develop and present training programs to department staff and other members of the law school community. Identify and provide opportunities for staff training outside the law school. Develop performance guidelines and job expectations as well as administer disciplinary action according to university policy and guidelines. Direct and supervise 14 employees, with a wide range of experience, that are responsible for supporting the administrative, academic, and research needs of the faculty. Meet with faculty to ensure they receive the highest level of support and to respond to any concerns they may have. Work with faculty and team members to ensure that large projects or conferences have the support and talent required to be successful. Coordinate with other administrative units to provide additional support when necessary. Conduct regular staff meetings. Proactive about potential situations and coordinate effort to have a solution. Manage and update department employee handbook.Prepare and reconcile department budgets including preparation of the annual budgets, authorization of expenditures, justification of request, and preparation of financial documents, including JVs and reimbursement forms.Interface with internal and external agencies to determine trends and develop initiatives for Academic Services. Show less Scheduled new position interviews, solicited outside references for evaluation of job candidates, and prepared email correspondence to candidates and their references.Trained and acclimatized new employees. Developed training material for new staff. Arranged training sessions and workshops for the ongoing professional development of the staff.Coordinated staff schedules and arranged departmental meetings.Supervised three staff assistants: mailroom coordinator, staff assistant, and faculty events coordinator. Oversaw and coordinated the clerkship recommendation process. Served as chairperson of the Review Committee to ensure that the letters adhered to strict guidelines. Show less Maintained and updated the Administrative Services handbook and trained new staff members on classroom and workstation technology.Assisted multiple tenure and tenure-track faculty in their research, teaching and publication activities.Managed and coordinated all aspects of programmatic planning for meetings and conferences for the Entry-Level Appointments Committee, Lateral Appointments Committee, Curriculum Committee, Appellate Practice Program, and Center for Law, Economics and Public Policy including, but not limited to, attending meetings and taking minutes, making travel arrangements, arranging lunches and dinners, preparing day-of agendas, processing reimbursements, and advertising.Managed clerkship proofing committee by selecting committee members, proofing clerkship letters, making sure letters were merged and/or uploaded in a timely manner, and helping other assistants with clerkship letter process. Show less

  • Academic Services Manager

    Jan 2015 - Sept 2019

  • Assistant Manager

    Jul 2013 - Dec 2014

  • Senior Academic Assistant

    Aug 2010 - Aug 2013
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  Duke University School of Medicine

  Sept 2019 - now

  Administrative Manager, Duke Reading Center

  Lead and manage a diverse team of approximately 29 staff and 2 pod supervisors. Perform all functions related to HR issues for Duke Reading Center employees including but not limited to recruitment, classification and compensation, training and development, employee relations and policy interpretation. Develop performance guidelines and job expectations. Conduct performance reviews, develop PIPs, and implement corrective actions where appropriate. Identify skill and competency gaps at the individual team member level and collaborate with employees to create development plans that will close the gaps.Prepare reports and analyses to include financial reports, progress reports, adverse trends, and appropriate recommendations.Assist in budget preparation related to staffing levels, training need, and general operations of the Reading Center.Liaison with the DRC property owner for the office space. Pass any building updates to staff including maintenance, power outages planned or unexpected, and manage staff access to the building.Meet with individual staff frequently to discuss any topic they choose ranging from career growth to allocating resources for work efficiency to self-improvement as a manager to overall happiness with Duke. Show less