Experience

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  Tata consultancy services

  Jun 2015 - Dec 2015

  Assistant system engineer

  SAP ABAP Consultant; SAP BASIS Consultant

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  United bank of india

  Sept 2016 - Oct 2016

  Probationary officer
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  State bank of india

  Oct 2016 - Nov 2016

  Probationary officer
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  United india insurance company limited

  Nov 2016 - Dec 2021

  Administrative officer

  Managed High-Value Motor Insurance Claims, High Value Motor Risk Underwriting, ensuring timely and fair settlement while maintaining compliance with regulatory standards.Product Development and Filing: Led the filing of innovative motor insurance products with IRDAI, including Engine Gear Box Protection, Tyre & RIM Protection, Loss of Key, Consumables Cover, Roadside Assistance (RSA), No Claim Bonus (NCB) Protect, and Pet Care, enhancing our offerings and addressing customer needs.Implementation of Loss Assessment Agencies (LAA): Spearheaded the initiative to implement LAAs for losses up to ₹50,000 in motor insurance, streamlining claims processes and improving efficiency.Surveyor Management Policy: Rolled out a comprehensive Surveyor Management Policy in alignment with IRDAI regulations, enhancing the quality and consistency of claim assessments.Digitization of Motor Claims: Played a pivotal role in the digitization of motor claims, eliminating the need for physical file movement, thereby improving operational efficiency and reducing processing times.Collaboration with Actuarial Team: Coordinated with the actuarial team to finalize ratings for add-on products, ensuring competitiveness and compliance with market standards.Monitoring of OD HUBs and Management Information Systems (MIS): Oversaw the operations of OD HUBs, regularly reviewing performance metrics through MIS to ensure optimal functioning and service delivery.Inspection and Quality Control of HUBs: Conducted inspections of HUBs to maintain high standards of service and compliance, ensuring alignment with company policies and regulatory requirements.Key Achievements:Enhanced claims processing efficiency through the implementation of digital solutions, resulting in reduced turnaround times and improved customer experiences.Fostered strong relationships with stakeholders across departments, driving collaboration and innovation in the motor insurance domain. Show less

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  United india insurance co. ltd.

  Dec 2021 - now

  As the Branch Manager at UIIC , Govt of India UTG, BO Katihar, I am dedicated to addressing the unique insurance needs of the rural and semi-urban populations. With a strong focus on community engagement and education, I lead a team that strives to provide comprehensive general insurance solutions. My role involves strategic planning, operational management, and fostering relationships that empower clients to secure their futures. Passionate about driving growth and enhancing financial literacy, I continuously seek innovative ways to enhance service delivery and customer satisfaction. Show less

  • Branch Manager - Business Office Katihar, Bihar

    Aug 2024 - now

  • Assistant Manager

    Dec 2021 - Oct 2024