Karan Chanana

Experience

• 

  Competent Software Private Limited, -26 Okhla Ph-2 New Delhi

  Nov 2016 - Jun 2018

  Data Analyst
• 

  Concentrix

  Jul 2018 - Dec 2018

  Customer Service Representative

  • Provided customer support via chat and email for Amazon.in process at Concentrix.• Managed Amazon.in chat process and also worked on Amazon.na for 2 months.

• 

  Kellton

  Jul 2021 - now

  Executing comprehensive SEO strategies, including on-page and off-page optimization, and conducting in-depth keyword research to enhance Kellton’s visibility. Managing Salesforce lead tracking from SEO and PPC channels, ensuring dedicated lead uploads and seamless integration with the sales pipeline. Conducted primary and secondary market research, analyzing data to deliver actionable insights for marketing strategy. Created targeted email campaigns manually, meeting specified criteria to reach the intended audience segments effectively. Collaborated with a cross-functional team to implement the chatbot on Kellton’s website, improving customer interaction and lead capture. Managed the lead distribution system on Salesforce, uploading leads and routing them to the appropriate sales representatives and business units to optimize sales alignment. Managed live chat to qualify marketing leads, engaging potential clients and ensuring quality lead transfers to the sales team through Salesforce. Played a central role in client engagement until chatbot deployment.

  • Digital Marketing Executive

    Apr 2024 - now

  • Executive - Market Research

    Jan 2024 - Apr 2024

  • Marketing Executive

    Jan 2023 - Dec 2023

  • Customer Support Executive

    Jul 2021 - Dec 2022