Experience

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  T-mobile

  Jan 2008 - May 2010

  Retail sales leader and disney event coordinator

  - Responsible for exceeding store sales goals while supervising team during interactions and transactions to boost revenue and ensure industry superior customer service.- Awarded "Winner's Circle '08" for being a Top Sales Rep in company, Increased Store 3 Month Rolling Average "Voice of the Customer" Score to 95% while in RSL position (VOC rates Customer Service) - Developed customer base and awareness for new Downtown location by managing store promotions and events using creative marketing techniques and visiting local businesses.- T-Mobile's Career Development Program Graduate Show less

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  Disney vacation club

  May 2010 - May 2011

  Advance sales associate

  - Created quality interests in the Disney Vacation Club by interacting with and provide exceptional service to guests and current members. - Marketed DVC through promotions in the Parks and Resorts-Top Performer and promoted within minimum amount of time.

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  T-mobile

  Jun 2011 - Jun 2012

  District marketing coordinator and store development interim manager

  - Created new and innovative ways to drive business and sales into slower and less traffic prone locations- Promoted locations through creative marketing promotions in collaboration with companies including: NBA, The Walt Disney Company, City of Orlando, Clear Channel- Organized new store/ location build outs, merchandising, recruiting and training during Orlando’s expansion. Build Outs included planning, construction, installation and assembly of fixtures, cabinetry, wiring of lighting, A/V, security systems, computers and networking.- Developed successful teams through proper sales and customer focus training as well as how to market their stores.- Interim Manager for stores with no management or managers on PTO/ LOA- Created and maintained schedules and budgeted hours for multiple stores. Show less

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  Verizon wireless

  Sept 2012 - Dec 2013

  Consumer telesales consultant

  - Regularly achieved 120% to sales goal. Constantly ranked in Top 10% of sales reps in region.- Received Quarterly President's Award for Top Accessory Sales in Region. - Responsible for taking inbound calls and converting into sales opportunities by addressing customer concerns and providing complete solutions.

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  T-mobile

  Dec 2013 - Jan 2015

  Lead retail sales consultant

  - Assisted in the recruitment, training and development of new sales reps in multiple stores through individual and team sessions. Helped lead district meetings and conference calls to discuss best practices and expose opportunities.- Stressed customer satisfaction and trained co-workers on proper customer interactions and surveys. Consistently ranked among top sales reps in district in multiple metrics including customer satisfaction surveys. Regularly follow up with customers to increase service satisfaction and generate new leads.- Provided a fun and enthusiastic atmosphere for customers and team while generating a positive buzz around our products and services while maintaining store appearance and functionality of interactive digital displays.- Confidently dealt with and clearly expressed needs, concerns and expectations to co-workers, upper management and vendors while delegating tasks and making executive decisions. Show less

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  Softrock

  Apr 2015 - Jun 2015

  Education guide

  Guided inbound callers through identifying education options that may help them achieve their career goals and putting them in contact with institutions that specialize in their field of interest.

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  The walt disney company

  Jun 2015 - Jan 2016

  Reservations sales agent

  Creating Magical Memories by helping inbound calling guests plan and book all inclusive vacation packages to the Walt Disney World Resort through a thorough discovery and recommendation process.

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  Disney vacation club

  Jan 2016 - May 2018

  Cruise team advance sales associate

  Traveled domestically and internationally on Disney Cruise Line's fleet of ships building brand awareness and nurturing relationships to generate sales leads for Disney Vacation Club from potential and current members. Regularly exceeded tour, sales and revenue goals as a Top Performer by establishing objectives and strategies for sailing team, providing industry-leading guest service, performing Disney Service Basics and constant face to face interaction during high volume and traffic sailings.Key Points- Member of Cruise Team Task Force Team ('17-'18) providing insight, suggestions, and feedback to improve team function, performance and efficiency.- Helped implement, transition to and pilot new Salesforce CRM that was later rolled out Nationwide. Accomplishments- 130% To Goal YTD Fiscal '18- #2 Overall ASA Q1 FY18 - #3 Overall ASA Q1 FY17 and Leadership Circle Recipient • 253 Tours generating $1.05M in sales- #1 Overall ASA Q4 FY16 and Leadership Circle Recipient • 283 Tours generating $1.5M in sales- Task Force Team Member Sailing Responsibilities:-Follow up with all sailing DVC Members and generate leads using CRM/ Salesforce software-Prepare ship offices and desks with inventory and supplies necessary for respective sailing-Work with land-based and sea-based partners coordinating events during cruise to help maximize guest touchpoints, awareness and revenue opportunities-Maintain travel budgets and expenses-Operate autonomously and independently of leadership while at sea-Demonstrate patience and complete organization in an extremely fast-paced environment-Managed scheduling for team of 5 Show less

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  Lennar

  May 2018 - Apr 2024

  Helped homebuyers find and purchase their perfect home by guiding them through new construction communities and model homes. Assisted with mortgage, title, and insurance options to make the home-buying process smooth and stress-free. Also worked to attract more buyers through creative marketing and promotions while building strong partnerships to expand reach. Key Points / Communities- Prosperity Lakes (Parrish) Part of opening team selling multiple inventory products including townhomes and single family homes as well as Active Adult villas and single family homes at Lennar Tampa’s largest project of 2100 expected homes at completion. - Trevesta (Palmetto) Opened and closed our first community in county and city with new product line selling/ closing 36% of homes (29/81) while competing with 20+ sales reps and closing out in just over a year.- Osprey Reserve (Apollo Beach) Opened and closed our first all 60' product community in division selling/ closing 25% of homes (12/48) while competing with 20+ sales reps and selling out in about 8 months.- Prevela (Palmetto) Took over portion of community to quickly sell as many homes as possible as fast as possible. Able to sell 7 quick closing homes in a weekend by self-generation marketing with Realtor partners and social media. 86% (6/7) homes were sold with a Realtor attached. Show less

  • New Home Consultant

    Dec 2023 - Apr 2024

  • New Home Consultant

    May 2018 - Dec 2023
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  Keller williams realty, inc.

  Apr 2024 - Nov 2024

  Realtor
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  Lpt realty

  Nov 2024 - Mar 2025

  Realtor
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  Pultegroup

  Mar 2025 - Apr 2025

  Sales trainee