Experience

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  California's great america: amusement park

  Jan 1999 - Jan 1999

  Food services cashier

  During my freshman year of high school, I had the privilege of working at California's Great America, formerly known as Paramount's Great America. In the role of Food Services Cashier and Server, I was responsible for handling cash transactions for food and beverage purchases, providing excellent customer service, and ensuring a positive dining experience. My duties extended to special events, where I worked as a cashier, handling transactions for food services during concerts and company events. This role involved significant cash handling due to the limited use of credit cards at the time. Additionally, I actively contributed to event set-ups and clean-ups. The variety of tasks, ranging from cashier work to event logistics, provided me with valuable multi-tasking skills and the ability to thrive in a fast-paced environment. I gained experience collaborating with team members to ensure smooth operations and adherence to company policies. This role not only honed my customer service skills but also exposed me to the exciting atmosphere of the entertainment industry. Show less

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  Popeye's chicken

  Jan 2001 - Jan 2001

  Cashier

  During my junior year of high school, I gained valuable work experience at Popeye's Chicken as a dedicated cashier. In this role, I was responsible for efficiently processing customer orders, handling cash transactions, and ensuring a seamless and positive dining experience. While my primary focus was on cashier duties, I also contributed to maintaining cleanliness in the dining area and providing prompt and friendly customer service. Working in a fast-paced environment, I honed my cash handling skills and perfected my ability to handle high-volume transactions. The experience at Popeye's not only strengthened my customer service and cashiering skills but also instilled in me a strong work ethic and attention to detail. Show less

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  Radio shack

  Jan 2004 - Jan 2004

  Retail sales associate

  Following my first year out of high school, I embarked on a dynamic role at Radio Shack, where I held three key responsibilities: store setup and merchandising, sales, and cashier duties. While involved in the setup and merchandising of new stores, I played a pivotal role in ensuring a visually appealing and organized retail space. The majority of my time, however, was dedicated to sales and cashier work. In this capacity, I engaged with customers, providing them with detailed information about a wide range of products, assisting in product selection, and adeptly upselling complementary items. The role also involved phone sales, further enhancing my communication and persuasion skills. This multifaceted experience at Radio Shack not only sharpened my knowledge of consumer electronics but also developed my proficiency in sales strategies and customer service. Show less

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  Cost plus world market

  Jan 2005 - Jan 2006

  Warehouse supervisor

  I played a pivotal role in the launch of Cost Plus World Market's new store in Fremont, CA, initially joining as part of the setup team. Impressed by my work ethic and dedication during the setup phase, I was subsequently appointed as the Overnight Warehouse Supervisor, marking my first supervisory position. Leading a team of eight individuals, my responsibilities included overseeing the efficient receipt of trucks with merchandise, staging products for display, and managing the overall warehouse operations. In this multifaceted role, I spearheaded tasks such as merchandising, restocking, and the assembly of furniture for display purposes. The experience at Cost Plus World Market not only enhanced my leadership skills but also provided a comprehensive understanding of inventory management, visual merchandising, and team coordination within a retail setting. Show less

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  Mcdonald's

  Jan 2005 - Jan 2005

  Food services cashier

  Certainly! Here's a paragraph describing your experience at McDonald's:My time at McDonald's during my post-high school years was marked by my role as a cashier, where I handled customer orders, processed transactions, and maintained a positive and efficient service experience. Similar to my previous role at Popeye's Chicken, I focused on providing excellent customer service and ensuring smooth cashier operations. Notably, I expanded my responsibilities by working in the multilane drive-thru, showcasing my ability to adapt to different service environments. Acknowledged by my managers for my dedication and work ethic, I took on additional challenges, including aiding with the receiving of overnight stock. This multifunctional experience at McDonald's not only strengthened my cashiering skills but also showcased my adaptability and willingness to take on new responsibilities within the team. Show less

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  Media play

  Jan 2006 - Jan 2006

  Retail sales associate

  As a Cashier and Sales Associate at Media Play in San Jose, CA's Great Mall, I undertook a role that involved assisting customers with inquiries and guiding them through the extensive store layout. My responsibilities included providing information about products, offering recommendations, and facilitating a positive shopping experience in the vast store. I actively engaged in light cashier work, ensuring smooth transactions for customers. Despite my fondness for the job, it was disheartening to witness the closure of the stores due to bankruptcy. This experience allowed me to develop strong customer service and communication skills while navigating the challenges of working in a dynamic retail environment. Show less

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  Bath & body works

  Jan 2006 - Jan 2006

  Retail sales associate

  During my time in Oklahoma, I embraced a part-time position at Bath & Body Works, located in the local mall. In this role, I assisted customers with their inquiries, offering recommendations for gifts, scents, and the best products to suit their preferences. This position allowed me to further refine my customer service skills and product knowledge, ensuring that each customer had a personalized and enjoyable shopping experience. Working at Bath & Body Works provided me with insights into the retail industry and enhanced my ability to connect with customers, making their shopping ventures memorable. Show less

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  Diabetic medical equipment and supplies inc

  Jan 2007 - Jan 2008

  Warehouse supervisor & delivery driver

  At Diabetic Medical Equipment and Supplies Inc., I assumed the role of a Warehouse Supervisor, marking my second experience in a supervisory position. In this dynamic role, my primary responsibilities included maintaining the organized flow of diabetic equipment and supplies within the warehouse, specifically catering to the needs of senior living facilities. Beyond warehouse duties, I served as an emergency delivery driver, ensuring the timely and accurate delivery of supplies across Northern California. This multifaceted position demanded not only organizational prowess but also the ability to handle emergency situations, where I played a crucial role in delivering essential supplies during urgent scenarios. This experience further solidified my skills in logistics management, customer service, and adaptability to handle unexpected challenges. Show less

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  California overnight

  Jan 2007 - Jan 2007

  Receiving line sorter

  In my role as a part-time sorter at California Overnight, I undertook a crucial overnight position involving the efficient handling of incoming shipments. Working with a team, our primary responsibility was to receive trucks and meticulously sort packages based on their respective zip codes. This process was integral to ensuring the streamlined operations for the morning delivery drivers. My time at California Overnight honed my organizational skills and attention to detail as we played a vital role in the logistics of timely package deliveries. Working overnight added a dynamic aspect to my professional journey, showcasing my adaptability and dedication to contributing to the smooth functioning of the logistics chain. Show less

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  Natural herbal pain relief inc

  Jan 2009 - Jan 2010

  Security receptionist

  At Natural Herbal Pain Relief, I held a dual role as both a security officer and receptionist in a light-weight medical facility and dispensary. As a receptionist, I played a pivotal role in welcoming new patients, facilitating the sign-up process, and managing day-to-day records and appointments. Handling multiline calls, I addressed inquiries and efficiently scheduled appointments, ensuring a smooth and organized workflow. Additionally, I took on responsibilities in managing the company website, contributing to its overall online presence. In my capacity as a security officer, I diligently enforced company policies, ensuring compliance among members and vendors. This role at Natural Herbal Pain Relief provided me with a unique blend of administrative and security responsibilities, fostering my ability to multitask and adapt in a diverse work environment. Show less

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  Advantage sales and marketing

  Jan 2011 - Jan 2012

  Live demo associate

  During a seasonal stint with Advantage Sales and Marketing, I took on the role of showcasing the PlayStation 3 and its accessories at Target. Positioned as a demo specialist, I engaged with customers through live demonstrations, providing insights into the features and capabilities of the PlayStation 3. Beyond the demonstrations, I actively assisted customers with inquiries, offering detailed information about the product and ensuring an enjoyable and informative shopping experience. This role allowed me to combine my passion for technology with customer interaction, contributing to the successful promotion of the PlayStation 3 and enhancing my skills in product demonstration and customer engagement. Show less

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  N/a

  Jan 2012 - Aug 2013

  Embarking on a journey as a freelance web designer, I immersed myself in the realm of creating comprehensive websites for independent contractors. In an era before the prevalence of third-party web building platforms, I built websites from the ground up. My responsibilities encompassed domain management, logo revamping, and coding using HTML, Flash, CSS, and JavaScript to enhance the user-friendliness of websites. Beyond web design, I extended my support to independent contractors, assisting them with various tasks such as document creation, ID card recreation, and even stepping in to help with day-to-day operations when needed. Over the course of an 8-month stint, I collaborated with multiple contractors and security businesses, gaining diverse experiences in the process. This freelance venture not only honed my technical skills but also showcased my versatility and ability to adapt to different professional contexts. Show less During a brief period, I took on the role of a child care provider, offering my services to a family in need. Hired to care for their children while the parents were at work, my responsibilities included providing meals, assisting with homework, and ensuring the children were entertained and engaged in various activities until their mother returned home. This experience allowed me to contribute to the well-being and development of the children under my care, showcasing my ability to create a nurturing and supportive environment for them during their parents' working hours. Show less

  • Freelance Web Designer

    Jan 2012 - Aug 2013

  • Childcare Provider

    Jan 2012 - Jan 2013
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  Digital storm pc

  Sept 2013 - Nov 2014

  Computer technician

  During my tenure at Digital Storm Customized Systems, I played a crucial role as a Computer Technician, contributing significantly to diverse aspects of the company's operations. My responsibilities involved the assembly, testing, and repair of high-end PCs, laptops, and workstations. In addition to my technical duties, I actively engaged in both tech support and customer support, showcasing versatility in addressing various challenges.A significant aspect of my role was leading the Return Merchandise Authorization (RMA) department. Here, I efficiently managed the repair and replacement processes for a multitude of computers. Collaborating seamlessly with the assembly line, testing department, and Quality Assurance (QA) department, I ensured the smooth production and delivery of top-notch computing solutions.Notably, I took charge of setting up and configuring high-end workstations and concept computers for tradeshows, showcasing not only technical prowess but also a keen eye for presentation. In the dynamic RMA environment, I demonstrated exceptional multitasking capabilities, working on up to 16 computers simultaneously. Additionally, in new PC builds, I showcased efficiency by setting up 36 computers concurrently.My role's flexibility extended to the technical support domain, where I had the privilege of working remotely from home. This remote capability empowered me to promptly tackle the ticket queue and assist customers with troubleshooting and navigating the RMA process. My commitment to delivering outstanding customer service and technical expertise was evident in the positive outcomes achieved during these remote support sessions.In essence, my multifaceted role at Digital Storm allowed me to excel in technical tasks while actively contributing to customer satisfaction, team collaboration, and the company's presence at tradeshows. Show less

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  Pool chlor inc.

  Sept 2014 - Dec 2014

  Water chemist

  In my role as a Water Chemist, I brought proficiency in assessing pool chemical levels and ensuring precise balance for optimal water chemistry. My expertise extended to troubleshooting and resolving issues with pools, filters, and pumps, utilizing a deep understanding of water treatment methods and associated equipment. With a strong emphasis on pool sanitation and safety protocols, I conducted thorough water quality tests and skillfully interpret results, informing effective treatment strategies.Familiarity with various pool maintenance tools and equipment positioned me as a resourceful professional in the field. I was not only recommended but also implemented practical water treatment solutions, contributing to the overall efficiency and safety of pool operations. Diligence in maintaining accurate records of chemical usage and water quality ensures accountability and facilitates informed decision-making.Moreover, my knowledge extends to pool industry regulations and compliance standards, ensuring that all practices align with established norms. In this multifaceted role, I was dedicated to upholding the highest standards in water quality, safety, and regulatory adherence, contributing to the overall excellence of pool management. Show less

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  Home delivery logistics inc

  Dec 2014 - Nov 2016

  Compliance supervisor

  As a Compliance Supervisor, my role was pivotal in overseeing and enhancing the operational efficiency of the delivery process. Utilizing the InDirect system, I crafted routes that accommodated time requests for next-day deliveries, ensuring a seamless and timely service. Leading a dedicated team consisting of 60 drivers and 8 dispatchers, I fostered a collaborative environment to achieve daily goals, emphasizing open communication and teamwork.A primary focus of my responsibilities was to ensure strict adherence to company regulations by all employees and third-party companies involved in the delivery process. I meticulously managed dispatch operations for delivery trucks, providing timely updates to customers and conducting pre-calls for scheduled deliveries, thereby enhancing customer satisfaction through proactive communication and support.My commitment to detail extended to the maintenance of accurate and comprehensive data entry, capturing critical information regarding deliveries and customer details. In a dynamic role, I took the initiative to create Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and conducted team performance reviews, contributing to the optimization of operational processes.Functioning as the main point of contact for customer inquiries and issue resolution, I became adept at handling diverse challenges and providing essential customer support. In a continuous improvement mindset, I trained under the operations manager, gaining valuable insights into refining processes and enhancing team performance.In essence, my role as a Compliance Supervisor was multifaceted, encompassing strategic route planning, team leadership, regulatory adherence, dispatch operations management, customer communication, data entry, SOP creation, and performance optimization. My dedication to excellence and proactive problem-solving contributed to the overall success and compliance of the delivery operations under my purview. Show less

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  Waxie sanitary supply

  Nov 2016 - Oct 2021

  Fleet supervisor / it liason

  In my role as Fleet Service Manager, I orchestrated a team to perfect scheduling, routing, and appointment setting for optimal operational efficiency. Oversight of Driver Qualification Files (DQF) was meticulous to ensure regulatory compliance, complemented by managing and auditing Driver Logs and Daily Vehicle Inspection Reports (DVIRs) to uphold safety standards.Collaborating with third-party vendors, I ensured fleet readiness through strategic equipment maintenance. My problem-solving skills came to the forefront in resolving customer issues, and I developed onboarding training programs for seamless employee integration. Responsibilities spanned administering disciplinary actions, leading recruitment efforts, and offering expert advice on safety and compliance.In the compliance domain, I prepared for and passed BIT inspections by the California Highway Patrol (CHP), regularly updating safety materials and inspecting Personal Protection Equipment (PPE). Post-accident investigations and continuous improvement efforts were part of my commitment to safety culture.Beyond safety, I generated and presented detailed reports for management, establishing Standard Operating Procedures (SOPs) for safety matters. Transitioning to IT, I bridged communication between corporate IT and branch offices, troubleshooting and repairing network, computer, and printer issues. I also played a key role in the setup of phones and computers in new facilities, ensuring seamless integration. Show less

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  One inc

  Jun 2022 - now

  Technical support engineer - lead

  In my role at One Inc, I facilitated communication between One Inc Support and customers, addressing open cases by troubleshooting technical problems and answering support queries. I managed the CRM system, creating, updating, and closing tickets. I played a key role in articulating technical issues and solutions to colleagues and clients, investigating bugs, and supporting change and feature requests. Beyond support, I conducted meetings with clients and internal teams, ensuring alignment of objectives. Using JIRA, I generated reports for the development team, contributing to issue resolution. Operating remotely, I provided front-line support, handled sensitive information responsibly, and utilized various tools, including APIs, Kanban Boards, CRM systems, and Workflows.I actively participated in onboarding by facilitating training, demonstrating adaptability in a remote work environment. Process improvement involved creating reports, KPIs, and leading team meetings. Project coordination showcased organizational skills in spearheading various initiatives. As a primary point of contact for sensitive clients, I ensured prompt and professional resolution.Managing multiple tickets to meet Service Level Agreements (SLAs) was a key aspect of my role, and I utilized collaboration platforms such as Teams and Zoom for effective virtual meetings and discussions.I actively participated in investigating bugs, supporting change and feature requests, and gathering business and technical requirements. Additionally, I contributed to the knowledge base by creating and reviewing articles for reference by other team members, fostering a collaborative and informed work environment.Overall, my role at One Inc spanned support, communication, continuous improvement, and project coordination within a dynamic team environment, contributing to a proactive and efficient approach in addressing challenges. Show less