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Evi Dimou

Customer Relations Management

483 followers

Germany

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Timeline
About me
Projekt Manager/ Error Manager
Education
- Alfatraining Bildungszentrum
  2014 - 2015
  SAP User of Controlling and Financial Accounting SAP FICO
  Management accounting, cost center accounting and internal orders in SAP environment
- University of Ioannina
  2005 - 2010
  Bachelor's degree Economics
- Otto-von-Guericke-Universität Magdeburg
  2011 - 2014
  Master of Science (MS) International Economics and Finance
Experience
- Arvato
  Jun 2016 - Jun 2019
  Customer Relations Management
  - Maintainance of customer data. Input of master and motion data.- E-mail processing for Miles & Μore and Lufthansa JetFriends.- Retroactive processing of flight, car and hotel rental documents as well as travel documents- Quality check.
- Capgemini Engineering
  Sept 2019 - Sept 2021
  Consultant
  - Protection of vehicle diagnosis (Schutz der Fahrzeugdiagnose, SFD) for Volkswagen MQB/37W and MEB platforms- MIB3 Infotainment system testing for Volkswagen, Skoda and Seat- Stability test of daily software for Volkswagen MEB platform- Bug tracing- Creation of tickets- Test analysis and reporting
- ES-Tec GmbH
  Sept 2021 - Dec 2022
  Error Management
  - FuReV Unterstützung bei Nutzfahrzeuge KPM Themen für AP (Ausstiegspanel), FPA (Fahrprofilauswahl), VLK (Verlassenkonzept), USS (UserStateServer bzw. Fahreranwesenheit), StartStopp- BTV Unterstützung bei ICAS1 und Gateway KPM Themen für Nutzfahrzeuge- Erstellung von Berichte- Erfassung von Tickets- Ticket Analyse
- Volkswagen Infotainment GmbH
  Jan 2023 - now
  Error Manager
  - Error management for IoTEdge- Building and updating processes according to ASPICE- Leading of error meetings
Licenses & Certifications
- SAP User Certification
  SAP
  Apr 2015