Mudit Punia

Experience

• 

  FIS

  Dec 2017 - Jun 2019

  Team Coach
• 

  Accenture

  Oct 2019 - Nov 2022

  • Experience in remote Exchange O365• Administration of Active Directory• Adminstrator Azure AD users, groups and devices,and participate in migration between on-premises and azure AD through AD connect.• Hands on knowledge of SCCM Deployment• Troubleshoot/Resolve escalated Help Desk issue related to O365• Handling Incident and Task on service now• TroubleshooEng related to VPN and networking• Support Active Directory ( group memberships, shared drive access • Support on- premises• PowerShell\ VB script knowledge• Strong knowledge of service now tool.• Strong troubleshooting and problem-solving abilities• Handle escalation call and liaise with L2- L3 team for solution Show less

  • System Administrator

    Sept 2019 - Nov 2022

  • Administrative Assistant

    Oct 2019 - Oct 2022
• 

  Tata Consultancy Services

  Nov 2022 - now

  System Engineer

  - Developed high-performing teams by leveraging talent and enhancing daily performance- Managed and exceeded performance targets and various KPIs with a consistent track record- Conducted trainings and provided comprehensive support to the team, resulting in improved productivity- Documented Standard Operating Procedures (SOPs) and maintained a knowledge bank for seamless operations - Successfully resolved client escalations and implemented impactful solutions to minimize impact- Prioritized and efficiently managed daily Business-As-Usual (BAU) activities, ensuring operational continuity- Installed, upgraded, and provided adept support for Windows, Office 365, and other authorized desktop applications through SCCM and Active Directory- Delivered end-user support for mobile device issues, including Outlook, mail applications, OS upgrades, MFA, and license management- Effectively communicated with end-users regarding incident updates through phone calls, instant messages, and email notifications- Monitored, escalated, and updated Service Now tickets as necessary to ensure swift issue resolution Show less