Jordan Posner

Experience

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  Freelance

  Aug 2008 - Dec 2015

  Freelance Writer

  Published web content in many sources including “Cracked,” “Tasting Table,” “Extra Crispy,” and“Windy City Rock”

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  Law Firm of Casper and Casper

  May 2009 - Aug 2009

  Clerk

  Compiled and abstracted medical visits and testing relating to worker’s compensation claimsResearched trends in pain alleviation and medical devicesConducted client intake interviews

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  Loyola University Chicago School of Law

  Mar 2011 - Sept 2011

  Student Reference Supervisor

  -Assisted students, faculty and alumni with legal research, including case citation and journal searches-Communicated with other area libraries for material requests-Utilized a number of databases, including LexisNexus, Westlaw, HeinOnline, and others-Located materials within the Loyola library for various projects

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  The Chopping Block

  May 2012 - Feb 2014

  Retail Associate

  Provided cooking and product knowledge to customers of all skill levels Organized wine and food tastings, aided in expansion of wine program to include more promotions, and created written materials advertising featured products Created and implemented new retail training programMonthly contributor to “The Chopping Blog,” a cooking-themed site administered by the company

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  Eataly

  Apr 2014 - Nov 2015

  Wine Specialist

  Displayed high level of customer service and intimate product knowledge in order to adequately respond to requests from high volume of customers with diverse needs Wrote creative product descriptions for signage and promotional materials Initiated comprehensive training for over 15 new hiresDirected biweekly departmental tastings and promotions, from planning to executionEditor and contributor for weekly wine blog maintained by the department

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  SMS Assist, L.L.C.

  Dec 2015 - Sept 2020

  Acted as main point of contact for continuous client engagement and escalations for the Western United States, which comprised 35% of revenue for $120 million Family Dollar accountConsolidated and interpreted relevant client-facing data to ascertain trends in order to achieve client metrics; presented to clients, affiliates, other departmentsConducted onboarding and training programs for 30% of clients, affiliates, and employees for internal initiativesProvided content relating to account processes and client information for company-wide knowledge databaseCo-chaired committee to streamline new-hire training process; training program was subsequently revamped and shortened, increasing overall efficiency Show less Responsible for overseeing roughly 200 active maintenance requests from our commercial client at any given timeWorked closely with a network of affiliates to address these maintenance requests according to metrics established by the client.Frequently selected to provide new-hire training and cross-training for existing employees in other departmentsAssisted with other miscellaneous client and affiliate-facing portal and technical issues relating to proposal submission and invoicing. Show less

  • Operations Team Lead

    Jun 2019 - Sept 2020

  • Operations Manager

    Dec 2015 - Jun 2019