Sandile Mukwena

Experience

• 

  EOH Mthombo Pty Ltd

  Jul 2019 - now

  JD Edwards: CNC Technical Consultant.

  o Resolve JDE system issues for clients.o Oracle SQL scripts to assist customers.o Escalation of recurring and complex issues to subject matter experts.o Developed and maintained relationships with clients.o Document and communicate issues and permanent solutions with clients.o Supported internal users advanced questions regarding software functionality, and configuration.o Actively monitoring the support queues to ensure the support cases are handled in a timely manner.o Primary contact for internal users on how to investigate and fix required batches by retrieving related data from DB.o Identify and analyse multiple components of a problem and then make recommendations for business change.o Helped to maintain systems and provided overall support to internal and external customers.o Coordinated user's requirements and support for business system, solving user's errors /corrupt data.o Deploy / implement system changes per clients requirements.o Develop and retrieve system data for audit purposes. Show less