Sandile Mukwena

Sandile Mukwena

JD Edwards: CNC Technical Consultant.

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location of Sandile MukwenaPretoria, Gauteng, South Africa

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  • Timeline

  • About me

    JD Edwards: CNC Technical Support.

  • Education

    • SETA

      2018 - 2018
      Certificate Management Level 3
    • Damelin

      2012 - 2014
      IT Diploma Information Technology
    • Cisco Networking Academy

      2015 - 2015
      Certificate IT Essentials A+ Information Technology
  • Experience

    • EOH Mthombo Pty Ltd

      Jul 2019 - now
      JD Edwards: CNC Technical Consultant.

      o Resolve JDE system issues for clients.o Oracle SQL scripts to assist customers.o Escalation of recurring and complex issues to subject matter experts.o Developed and maintained relationships with clients.o Document and communicate issues and permanent solutions with clients.o Supported internal users advanced questions regarding software functionality, and configuration.o Actively monitoring the support queues to ensure the support cases are handled in a timely manner.o Primary contact for internal users on how to investigate and fix required batches by retrieving related data from DB.o Identify and analyse multiple components of a problem and then make recommendations for business change.o Helped to maintain systems and provided overall support to internal and external customers.o Coordinated user's requirements and support for business system, solving user's errors /corrupt data.o Deploy / implement system changes per clients requirements.o Develop and retrieve system data for audit purposes. Show less

  • Licenses & Certifications

    • Oracle Cloud Infrastructure Foundations 2021 Certified Associate

      Oracle
      Aug 2021
      View certificate certificate