Daliborka Dunjic

Experience

• 

  OSCE

  Mar 1997 - Mar 2001

  Interpreter

  Interpreter during elections and meetings of non-governmental organizations - English language

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  Hotel Garni Rimski

  Nov 2001 - Nov 2003

  Hotel Manager

  Plan and organize accommodation, catering and other hotel services; Manage budget and financial plans and control expenditure; Maintain statistical and financial records; Recruit, train and monitor staff; Meet and greet customers; Address problems and troubleshoot accordingly; Ensure events and conferences run smoothly; Supervise maintenance, supplies, renovations and furnishing

• 

  The Claridges Hotels & Resorts

  Nov 2003 - Nov 2004

  Internship

  Internship training through Housekeeping department, Banqueting and Foyer with the hotel Claridge's; Room inspection in keeping with the high standards of the hotel; Receiving special requests from guests and implementing them; Controlling the stock of necessary tools for work; Coordination reception-housekeeping department-room service-technical service;

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  Hotel Garni Rimski

  Dec 2004 - Jul 2006

  Hotel Manager

  Plan and organize accommodation, catering and other hotel services; Manage budget and financial plans and control expenditure; Recruit, train and monitor staff; Meet and greet customers, Address problems and troubleshoot accordingly; Supervise maintenance, supplies, renovations and furnishing

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  Ribbon Commerce DOO

  Aug 2006 - May 2007

  Retail Sales Manager

  Managing inventories and maintaining an optimal level of stock; Making calculations, accounting books, price leveling; Organization of daily, weekly and monthly sales actions; Education, supervision and coordination of employees

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  Kon Tiki Travel

  May 2007 - May 2015

  Sales and Operation Specialist

  * Creating customized travel plans for clients seeking both business and leisure trips, ensuring their individual preferences and requirements were met.* Making hotel reservations for groups and individuals, ensuring a smooth and comfortable stay during their travels.* Sourcing and securing airline tickets, providing clients with options that suited their budgets and schedules.* Establishing agreements and contracts with external organizations and service providers such as hotels, travel agencies, and transportation companies, ensuring the delivery of high-quality services.* Assisting clients with visa applications, offering support throughout the process and ensuring the completion of all necessary documentation. Show less

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  HTD ŠUMARICE DOO

  May 2015 - now

  Responsibility for the work of the sales sector from forming a bid to a billing; Creation and realization of sales plans for accommodation and restaurant capacities; Maintaining good relationships with existing clients and finding new clients; Daily communication with the management team, planning work schedules and checking client requirements; Dealing with customer inquiries, comments and complaints; Dealing with last-minute changes and solving problems as they arise; Insure all events run smoothly; Producing detailed proposal for events (including timelines, venues, suppliers, legal obligations, staffing and budgets); Managing a team of staff, giving full briefings Show less

  • Sales and Operations Manager

    May 2015 - now

  • Executive Sales Manager and Conference Manager

    May 2015 - Jun 2021
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  Glovo

  Apr 2021 - Jun 2021

  Sales Executive at Glovo
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  Hotel Fontana Vrnjačka Banja

  Jun 2021 - May 2022

  Sales Division
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  LVH Global - Super Home Charters

  Sept 2023 - now

  Owner and Partner Relations - Team Lead - Operations