Experience

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  Hdfc bank ltd

  Nov 2005 - Dec 2007

  Assistant manager

  • Handled Branch Teller transactions such as cash deposits/withdrawals, PayOrder Desk and other Special Counters at the branch• Responsible for timely credit to customer for all Funds transfer requests deposited at the branch.• Following up with the customer for any discrepancy in funds transfer request and solving the same with necessary ratifications/approvals.• Also responsible for reconciliation of Branch Trail Balance with stamp duty records of previous day • Inform superiors of any deviation from process flows at Teller counter and suggest appropriate measures Show less

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  J.p. morgan

  Jan 2008 - Jul 2012

  • Review of Term sheets & Legal Documents for Equity Exotic derivatives versus risk management systems to identify discrepancies• Collaborate with Front office on initiatives to better approach business requirements that result in FTE save• Work with technology teams to improve the existing database functionalities and work towards reduction of manual intervention• Analyze errors captured during the review process and discuss the same with the concerned counterparts on ways to avoid reoccurrences• Publish monthly MIS to senior management stating an overview of the KPI/KRI along with accomplishments and initiaves/challenges Show less • Ensure all queries are researched and responded to within time-frames defined as per the agreement with the partner locations. Follow through with respective internal teams on exceptions.• Publish MIS/Performance score-cards to senior management on a weekly and/or monthly basis.• Analyze reconciliation trends and engage product service groups in grass-roots discussions to mitigate such issues at a basic level. Also drive process improvement initiatives with these groups to ensure flawless delivery to Clients• Relocated to Bangalore and set up the Client Service unit from a BCP standpoint Show less

  • Deal Review - Team Leader

    May 2011 - Jul 2012

  • Client Service Team - Team Leader

    Jan 2008 - Apr 2011
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  Msci inc.

  Jul 2012 - now

  Vice president

  • Lead a team of Client Service Specialists which handles client enquiries, trainings, on boarding & off boarding activities, reporting needs• Expert for integration of ESG research into investment process of asset managers, wealth managers, insurance companies & diverse medium to large size asset owners• Support clients with ESG strategy & ESG product development, create closed feedback loops between client demand and MSCI's product management, beta test new product features• Continuously audit internal processes in order to make them resilient and improve turnaround time for clients• Introduce appropriate control measures in order to ensure risks to the firm are eliminated• Motivate team members in thinking out of box for solutions that will offer enhanced client experiences Show less