Experience

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  Apollo munich health insurance company ltd.

  Jun 2011 - Dec 2011

  Business development executive

  • calls per day while managing over 50 inbound calls daily• Generate cross selling opportunities Review and analyse insurance policies• Resolve customers' service or billing complaints by performing activities such refunds/adjusting insurance claims, bills and performed negotiations• Complete contract forms, prepare change of address records, and issue service discontinuance insurance claims using computers• Refer unresolved customer grievances to designated departments for further investigation.• Cold called, scheduled face-to-face meetings and performed presentations to prospective clients • Attended County meetings and networking events/trade shows• Analyzed competitive product offerings to better position offerings• High outbound call volume of 50+ to existing customers• Built and managed a business development team to enhance and refine customer relationships and satisfaction• Generated new sales opportunities by developing relationships with new and existing clients through individualized account management. Show less

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  M. h. alshaya co.

  Nov 2014 - Apr 2018

  Senior sales executive

  • Greet customers& demonstrate excellent customer service• Support to customers over phone and in person to determine and meet their requirements• Suggestive selling and Cashier management• Handling essential tasks like replenishment, merchandising and store organization• Coordinating with customers in selecting their wardrobe involving a wide range of colors and patterns• Striving to maintain operational excellence and efficiency• Ensure sales targets are met and exceeded through up selling• Participating in activities assigned by Line Manager during promotions Show less

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  Skc investments

  Apr 2018 - now

  Customer service manager