Experience

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  Kaiser permanente

  Jan 2006 - now

  Senior desktop support/workflow coordinator

  create tickets and resolve issue with pcs, networks, printers, user accounts, etc. Dispatch tickets to our techs with in service area or assign them to the appropriate group(s) to resolve task/problem. swapping out PCs, deploying computers to users and showing them how to access there accounts, reinstalling software and hardware, assigning sessions for mainframe, configure printers to the network and locally. Monitor bridge calls for Revenue Capture, Impatient and Ambulatory issues go live for Health Connect (reset passwords for windows and add users to groups in AD.) Repair application through drill down process. Create and configure lotus notes accounts and passwords. Upgrade HCMS software for Hospice users and synchronized software to laptops/desktops, On-boarding and Off-Boarding Kaiser employees via KPIMs (share drive access, lotus notes, mainframe, p drive and RACF id), oversee tickets that come in work queue for all 12 areas (service requests and incidents) and couple other groups to make sure we meet SLAs, create reports regarding the status of tickets and SLAs, assist in cut-overs for switches, upgrade wireless carts and peripherals, configure VPN software for end-user and show how to use it, check for UPS switches operational status, cross-connect LAN cables for network access and validate closet status, assist with relocating user with peripherals to other locations, attend all staff meetings and training and meeting all deadlines as well as follow up with customers. Show less

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  Primerica

  Jan 2014 - Feb 2017

  Independent life insurance agent

  Help families become properly protected, debt free and financially independent