Malaika Rose

Experience

• 

  Glasgow City Council

  Jun 2003 - Sept 2003

  Office Assistant/Commmunity Learning

  *Summer placement with City Council* Arranged literacy & numeracy courses for adults from different ethnic origins.* Outreach work and visited sheltered housing residents and disadvantaged youth groups.* Brief placement with the Mitchell Library-in Archive section.

• 

  Next Group PLC

  Nov 2003 - Jul 2004

  Sales Assistant

  * Promoting in-house product catalogue as part of daily/weekly sales targets* Nightshift work in stockroom-handling large volumes of stock & unsociable hours.* Assisting customers with orders and going the extra mile to source stock in other stores.

• 

  Cineworld Cinemas Ltd

  Oct 2004 - Nov 2006

  Box Office Cashier

  * Promoting global film festivals (e.g. Asian Film Festival)*Crowd-management at opening nights of Box Office Blockbusters (such as Harry Potter, Star Wars)* Meeting targets of sign-ups to loyalty scheme.* Hosting children's parties-co-ordinating age-appropriate activities and then supervising during film

• 

  H.Samuels Jewellers

  Dec 2006 - Dec 2006

  Temporary Christmas Staff

  * Assisting customers with their purchases.* Promoting in-house offers.* Stock control& window-dressing. *Meeting competitive sales targets

• 

  Kilpatrick Property Group

  Apr 2007 - Jul 2007

  Commercial Property Assistant

  * Researching and conducting fieldwork on potential new properties to add to portfolio* Daily management of property portfolio.* Handling sensitive information from solicitors, such as missives.*Liaising with agents for particulars.*Observing commercial property auction

• 

  Boots UK

  Nov 2007 - Dec 2010

  Sales Assistant

  * Trained new staff at checkouts.* Requested extra training in Photography & Electrical departments, therefore more flexible for the organisation* Assisting customers with orders/enquiries.* Corporate Award from Kodak as 'Photography Team of the Year' and given camera as reward.

• 

  Action on Hearing Loss Scotland

  Jan 2010 - Mar 2020

  Responding to a wide-range of enquiries around hearing loss such as benefits, equipment, social services, local classes, hearing aid support etc.Public speaking to commercial, public and local groups on a national scale.Planning events both locally and nationallyRecruiting, training and supporting volunteer developmentAssisting other staff members in their various roles.

  • Hear to Inform & Connect Manager

    Apr 2019 - Mar 2020

  • Information Officer

    Jul 2017 - Apr 2019

  • Communications and Information Officer

    Jan 2010 - Jul 2017
• 

  Royal College of Physicians and Surgeons of Glasgow

  Dec 2013 - Apr 2014

  Events Assistant/Admin Assistant

  Worked within the Events Team at Fifteen Ninety Nine, doing administrative support for both external and internal events.Also did unpaid work to gain experience in the Wedding Industry by supporting the team at Fairs at the SECC & Loch Lomond, liaising with Front of House & Catering Team at 3 weddings.

• 

  Lifelink

  Jul 2020 - Apr 2023

  Assistant Manager
• 

  SignVideo by Sorenson

  Apr 2023 - now

  Customer Success Manager

  Supporting deaf people with their communication needs into the workplace