Jeff Tracy

Experience

• 

  Trimed Ambulance

  Jun 2008 - May 2011

  EMT

  Provided quality patient care and transport for basic life support patients in South King County.Over 4,000 patient contacts all with satisfactory outcomes. Provided thorough documentation of services provided, medical history, and medications via written reporting on each transport.

• 

  Mainstreet Financial Services

  May 2011 - Dec 2017

  Account Manager

  Property and Casualty agent and account manager for professional liability insurance agency in Seattle. Detailed account management and maintenance in CRM to ensure accurate and quality communication with customers and other team members.- Workflow implementation and modification in CRM to improve processes, anticipate issues, and provide solutions to existing problems to assure efficiency and accuracy.- Utilizing conflict resolution and written and oral communication skills to provide quality customer service, dispute resolution, and customer advocacy. Show less

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  Tableau

  Dec 2017 - Jul 2023

  Manage renewals in Strategic Enterprise Space.

  • Manager, Renewals

    Apr 2022 - Jul 2023

  • Principal Renewals Manager

    Aug 2021 - Apr 2022

  • Senior Renewal Manager

    Feb 2020 - Aug 2021

  • Customer Renewal Manager

    Dec 2017 - Feb 2020
• 

  Darktrace

  Jul 2023 - now

  Renewals Director